FM Operations Manager

FM Operations Manager

Location: Crumlin, Gwent
Salary: £45k plus £6k car allowance plus excellent benefits
Job Type: Full Time, Permanent

An exciting opportunity has arisen for an experienced FM Operations Manager to join a growing Facilities Management business delivering construction, planned and reactive maintenance services across a national retail portfolio.

This is a fast-paced leadership role responsible for managing the operational delivery of multiple contracts, ensuring works are completed safely, on time, within budget and to agreed customer SLAs. You'll lead the Service Desk and operational teams, coordinate engineers and subcontractors, and work closely with technical and commercial teams to deliver an outstanding customer experience.

Key Responsibilities

• Lead the day-to-day delivery of planned, reactive and small works.
• Manage operational performance, SLAs and KPIs.
• Coordinate engineers, subcontractors and resources.
• Drive productivity, continuous improvement and customer satisfaction.
• Produce operational reports and forecasts.
• Build strong customer relationships and support business growth.
• Participate in the out-of-hours on-call rota.

Essential Requirements

• Proven experience in a fast-paced operational management role.
• Retail construction experience is essential.
• Previous experience within Facilities Management, Building Maintenance or Construction.
• Strong knowledge of commercial Health & Safety legislation.
• IOSH Managing Safely or NEBOSH General Certificate (essential).

• Experience leading operational teams and managing subcontractors.
• Strong organisational, planning and communication skills.
• Commercially aware with experience delivering against SLAs and KPIs.

What's on Offer?

• Opportunity to join a growing business with genuine career progression.
• A varied leadership role where you can make a real impact.

If you're an experienced operations leader with a background in retail construction and Facilities Management, we'd love to hear from you. Apply today with your CV.