FMS Service Delivery Lead

FMS Service Delivery Lead

Contract: IT
Location: London / Remote - open to candidates nationwide
Hours of work: 40
Contract Type: Fixed Term Contract - 12 months

Our client, a leading provider of facilities services in the UK, is seeking a highly organised and customer-focused CAFM Service Support professional to provide support across CAFM systems and related service delivery activities.

This role focuses on ensuring the effective day-to-day operation of CAFM platforms, including system administration, troubleshooting, licence management, and user support. You will play a key part in maintaining service quality while enabling end users to operate efficiently within the system environment.

The position also involves supporting mobilisation activities and system implementations, with occasional on-site presence required. You will work closely with stakeholders and customers to deliver a high standard of service and ensure smooth project and operational delivery.

Key Responsibilities

• Provide CAFM system support and troubleshooting for users.
• Assist with project management and mobilisation activities.
• Manage system licences and carry out administrative tasks.
• Deliver high-quality customer service and user support.
• Coordinate tasks effectively while maintaining accurate records.
• Build and maintain strong relationships with stakeholders and end users.
• Support CAFM system administration and daily operations.
• Assist with system implementations and provide on-site mobilisation support when required.

Professional and Personal Competencies / Qualifications

• Experience working with CAFM systems (e.g. Concept Evolution or similar).
• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Proactive problem-solving approach.
• High attention to detail and accuracy.
• Ability to prioritise and manage multiple tasks effectively.
• Customer-focused mindset with strong service delivery skills.
• Competent in system administration and general IT tools.