Forwarding Clerk / Freight Co‑ordinator

Our client is looking for a reliable, organised Forwarding Clerk / Freight Co‑ordinator to join a small, close‑knit freight operations team based at Tilbury Docks.

You’ll manage a varied workload across customs liaison, shipping line communication, haulage coordination and client support. Each team member typically sees their own jobs through from start to finish, while sharing client responsibilities across the department.

On Offer:

• Salary up to £35K, depending on experience
• Working hours: Monday to Friday, 9am – 5pm
• An excellent opportunity for someone with a grounding in freight or logistics who enjoys ownership, variety, and working collaboratively.

• Be part of a supportive, tight‑knit team
• Varied role with genuine ownership of your workload
• Opportunity to develop your freight knowledge across multiple functions
• Stable, friendly working environment with long‑term progression potential
• Onsite parking available 

Key Responsibilities

• Customs Clearance Coordination
  • Broad understanding of customs procedures and requirements
  • Liaising with neutral customs broker (no in‑house CDS entries)
  • Completing clearance sheets for forwarding to customs brokers
• Shipping Line Liaison
  • Managing communication with carriers for FCL and LCL movements
  • Coordinating haulage and ensuring smooth collection/delivery timelines
• Client & Supplier Communication
  • Acting as a point of contact for updates, queries, and shipment progress
  • Maintaining strong working relationships with customers and service partners
• Operational Administration
  • Adding charges and costs to job sheets accurately
  • (No invoicing required – handled separately)
• General Freight Coordination
  • Assisting with occasional international freight consignments
  • Ensuring jobs are completed end‑to‑end with attention to detail

Skills & Experience Required:

• Experience in freight forwarding, logistics, or a similar operational role
• Working knowledge of customs processes
• Confidence liaising with shipping lines, hauliers, clients, and suppliers
• Strong organisational skills and the ability to manage multiple jobs
• A team player who enjoys shared responsibility and collaborative working
• Some exposure to international shipping is beneficial, but not required

For full details, contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry