Framework Manager

Framework Manager | Dartford or Bracknell | £70,000 to £75,000 + Bonus + Company Car + Benefits

We're working with one of the UK's leading specialist businesses operating across the water, environmental and infrastructure sectors, delivering pump rental, pump manufacturing and water treatment solutions to some of the country's largest utility providers.

This role offers the opportunity to take ownership of a major water framework that represents one of the business's largest growth opportunities. You'll become the strategic lead for a high-profile customer relationship, building trusted relationships, understanding operational challenges and working alongside commercial, technical and operational teams to deliver practical solutions that create long-term value for both the customer and the business.

The role requires someone who understands the UK water industry, speaks the language of water companies and contractors, and can identify opportunities, solve customer problems and develop long-term strategic relationships that support sustainable commercial growth.

What The Opportunity Offers

• £70,000 to £75,000 salary
• Company bonus
• Company car
• High degree of autonomy with the freedom to manage your framework and customer relationships
• Opportunity to lead one of the business's most important and fastest growing framework accounts
• Significant long-term investment through the AMP programme
• Work closely with experienced commercial, technical and operational teams to deliver complex customer solutions
• Genuine opportunity to influence how a major framework develops over the coming years
• 25 days holiday plus Bank Holidays
• Pension scheme
• Medicash healthcare scheme
• Life assurance
• Employee Assistance Programme
• Employee discount scheme
• Ongoing training and development

What You Will Be Doing

• Take ownership of a major strategic water framework, ensuring exceptional customer service and sustainable commercial growth.
• Build and strengthen relationships with water companies, Tier 1, Tier 2 and Tier 3 contractors, and key framework stakeholders.
• Develop a thorough understanding of customer operations, identifying challenges and creating solution-led opportunities alongside specialist technical teams.
• Grow existing accounts by identifying opportunities for additional products, services and specialist solutions.
• Develop and maintain a project pipeline, keeping internal stakeholders informed of future opportunities.
• Work closely with Regional Account Managers, Solutions teams and Branch Managers to ensure successful project delivery.
• Support the mobilisation of new framework projects and coordinate operational activities where required.
• Monitor framework performance, KPIs and customer satisfaction, proactively managing escalations where necessary.
• Represent the business at customer meetings, framework reviews and industry events.
• Promote framework best practice across the wider business, ensuring internal teams remain aligned with customer requirements.



What Success Looks Like

• Previous experience in Framework Management, Strategic Account Management or Senior Account Management.
• Strong background within the UK water industry, with a good understanding of how water companies and framework agreements operate.
• Knowledge of AMP investment programmes and the commercial environment within the water sector.
• Ability to build trusted relationships with senior stakeholders and become a valued partner to customers.
• Commercial awareness with the ability to identify opportunities for business growth through existing accounts.
• Confidence communicating with both technical and commercial stakeholders.
• Experience bringing together operational, technical and commercial teams to deliver successful customer outcomes.
• Strong planning, organisational and stakeholder management skills.
• Full UK Driving Licence.

Backgrounds We'd Like To Hear From

• Framework Managers
• Strategic Account Managers
• Key Account Managers
• Business Development Managers within the water sector
• Territory or Regional Account Managers
• Commercial Managers within water infrastructure
• Water Operations or Production Managers looking to move into a more commercial position
• Pump, MEICA or specialist water solutions businesses
• Water infrastructure contractors
• Utility service providers

Summary

Position: Framework Manager

Location: Dartford or Bracknell, covering a major water framework across the Greater London region

Salary: £70,000 to £75,000 + Bonus + Company Car + Benefits

Hours: 40 hours per week

Contract: Permanent