Freelance Resident Liaison Officer in Whitechapel, Greater London

We are recruiting an experienced Resident Liaison Officer to support a residential refurbishment programme in Whitechapel.

The project includes timber window works, internal flooring, door closers and roof repairs, with works taking place within a residential environment.

As the key point of contact between residents and the project team, you will ensure residents remain fully informed throughout the programme and that access, appointments and any concerns are managed professionally.

Key Responsibilities

• Acting as the primary point of contact for residents
• Communicating planned works, timescales and access requirements
• Arranging appointments and coordinating access
• Carrying out resident visits and maintaining regular communication
• Managing resident queries, concerns and complaints
• Working closely with the Site Manager and operational team
• Maintaining accurate resident records and communication logs
• Supporting vulnerable residents where additional assistance is required
• Ensuring a positive resident experience throughout the works

Previous experience as an RLO within social housing, planned maintenance or residential refurbishment is highly desirable.

You will need excellent communication and organisational skills, a professional and empathetic approach and the confidence to manage sometimes challenging resident situations.

The position starts 4 January 2027 and will run for approximately three months.