French Crew & Information Controller | £42,543+Great benefits

We're really proud to be recruiting for this exciting opportunity as a French speaking Crew & Information Controller. You'll be working for a reputable, International business and as part of a skilled and supportive team.

Your next employer offers an enviable company culture and you'll receive excellent benefits:

• 25 days annual leave
• 26 hours of additional leave per annum
• Summer leave - up to 2 days
• Annual general bonus (6% maximum)
• Non-Contributory Private Healthcare Scheme
• Workplace pension scheme. Auto-enrolment. Minimum 4.0% employee contribution / 6.0% employer contribution. Employee contribution 8.0% or higher Matching employer contributions up to maximum10.0%
• Income protection
• Private medical insurance
• Healthcare Cash Plan
• Permanent Disability Insurance Scheme (if in Pension Scheme)
• Life Assurance
• Company Share Incentive Plan
• Subsidised catering + free tea and coffee
• Travel Card (Employee and partner)
• Uniform provided
• Counselling Service
• Free Car Parking

Please find further details below:

Job Title: French speaking Crew & Information Controller

Salary: £42,543

Languages: French and English

Location: Folkestone (and France)

Hours: Shift-working: 2 earlies, 2 lates, 2 nights

Job overview:

As the Crew and Information Controller, you'll play a critical role in ensuring the smooth and efficient operation of rail services. The role combines responsibility for the real‑time allocation of drivers and train crew to shuttle services with the accurate management and communication of operational information.

Working within the Railway Control Centre (RCC), you will support service delivery by optimising resources, adapting plans during unexpected events, and ensuring timely, accurate information is communicated to internal teams and external partners in both the UK and France.

Your key responsibilities:

• Ensure crews are available and ready to start their shifts and, where absences occur, arrange appropriate cover to maintain planned operations.
• Allocate drivers and train crew to shuttle services in real time, adjusting plans as required to optimise resources.
• Communicate effectively with both UK and French crews.
• Optimise the use of crews and reserves across depots in collaboration with the Operational Duty Manager (ODM) and Driver Leaders.
• Produce space‑time graphs and traffic forecasts during service disruption or unexpected events.
• Ensure compliance with crew working rules and agreements, escalating issues to the ODM and Driver Leaders where necessary.
• Support service quality through effective crew and rolling stock adjustments.
• Respond to operational requests from crews, the Terminal Control Centre (TCC) and the ODM to support ongoing operations.

• Monitor rail operations using control systems and maintain regular communication with other Controllers and Supervisors.
• Identify the causes of delays and failures affecting rail services.
• Communicate operational updates to relevant internal departments and external partners during service disruption.
• Log delays, schedule changes, and operational events within the Information System.
• Assign rake numbers and manage platform changes as required.
• Communicate service updates via SMS throughout the various stages of rail service events.
• Comply with all applicable safety documentation and ensure digital records, including logbooks and message systems, are kept up to date.

The recruitment process is as follows:

• An initial French language competency assessment via Microsoft Teams
• Psychometric (Safety Competency) testing and a visit to one of the Railway Control Centres (UK or France)
• First‑stage interview
• Medical assessment in line with the requirements of the role

Start date: For training is September 2026

Please bear in mind the recruitment timeline if you have annual leave for example:

• The advert closes Friday 3rd July
• Shortlisting w.c Monday 6th July
• French speaking via Teams (30 minutes) w.c Monday 13th July
• French SISE tests and visit w.c Monday 27th July
• Interviews (45minutes) w.c Monday 10th August

Next steps:

If you have the above skills and experience, then please apply today - this is such an incredible opportunity where you'll receive exceptional training and you can really grow your career at this company.

Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Pippy (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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