Front of House Manager

Front of House Manager - Hemel Hempstead | From £38,000 + fantastic hotel benefits and career development

We're looking for an experienced Front of House Manager to join a well-established branded Hotel in Hemel Hempstead. This is an exciting opportunity for a confident hospitality leader to take ownership of the Reception operation, develop a motivated team and deliver outstanding guest experiences in a busy, well-connected property.

You'll enjoy a strong benefits package, including:

• Discounted stays for friends and family
• 50% discount in restaurants and bars
• 24/7 Employee Assistance Programme supporting your wellbeing
• High-street discounts on shops, experiences and more
• Up to 40% savings through the Cycle to Work Scheme
• Monthly and annual service awards

Key Responsibilities:

As Front of House Manager, you'll lead the team and oversee the smooth running of the guest-facing operation. You'll be responsible for maintaining high standards while supporting commercial performance and the wider Hotel operation.

• Lead, motivate and develop the front-of-house team
• Ensure consistently excellent customer service standards
• Handle guest queries and resolve issues promptly and professionally
• Oversee bookings and Reception operations to maximise revenue
• Monitor departmental costs against forecasted business levels
• Maintain and continually improve operating standards
• Work closely with Accounts and Revenue teams on paymasters, allowances and adjustments
• Identify opportunities to maximise sales revenue and achieve targets
• Support health, safety, food safety, security and payment card compliance
• Work collaboratively with other departments to ensure operational efficiency

We're seeking a proactive hospitality professional with strong leadership skills and a genuine passion for creating memorable guest experiences.

• Previous experience as a Front Office Manager or in a similar leadership role
• Strong team management and communication skills
• Excellent customer service and problem-solving abilities
• Experience working in a fast-paced Hotel environment
• Medium to large property operational experience preferred
• Previous branded hotel experience would be advantageous
• A confident, proactive leader with a positive, can-do attitude
• A bubbly personality and passion for delivering exceptional guest experiences

If you're ready to take your next step as a Front of House Manager in Hemel Hempstead, this is a fantastic opportunity to join a professional team where your leadership and achievements will be recognised.

Apply now and take the next step in your hospitality career.

Job Number │ 47969 / INDFOH
Location │ Hemel Hempstead
Role │ Front of House Manager

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.