Front of House Support

Front of House Support
Location: Hove, BN3 7RP
Hours of work: 40 (12:00 - 21:00)
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a professional and reliable Front of House Support to provide high-quality reception, security, and facilities assistance.

The successful candidate will ensure a safe, secure, and well-managed environment for both staff and visitors.

Job Description

This role combines front-of-house duties with operational support, requiring strong customer service skills, attention to detail, and the ability to manage multiple responsibilities across security, facilities, and administrative functions.

Working as the first point of contact on site, the Front of House Support will play a key role in creating a professional and welcoming environment while supporting the day-to-day operation of the workplace. The successful candidate will be proactive, organised, and confident in managing a range of duties to ensure the smooth running of the site.

Key Responsibilities

• Act as the first point of contact for visitors and staff, managing all reception enquiries.
• Coordinate visitor access, meeting room bookings, equipment requirements, and catering support.
• Maintain a visible security presence and respond appropriately to incidents.
• Open and lock the site as required, ensuring access control procedures are followed.
• Issue and manage access passes and ID cards.
• Support daily facilities operations, including office setup and helpdesk reporting.
• Liaise with contractors and service providers, maintaining records and site documentation.
• Handle incoming and outgoing mail, courier services, and maintain delivery logs.

Person Specification

• Strong customer service and communication skills.
• Basic IT skills, including Word, Excel, Outlook, and booking systems.
• Knowledge of facilities operations and Health & Safety requirements.
• Proactive, organised, and detail-oriented.
• Flexible, reliable, and a strong team player.
• Confident in taking ownership and using initiative.
• Effective communication and interpersonal skills.
• Ability to manage multiple responsibilities in a professional environment.