Gateway Coordinator
Detail 2 Limited
About the Company
The business is an established Freight Forwarding provider operating within the UK and international markets. They provide a range of freight and supply chain solutions to customers worldwide.
This is an excellent opportunity for an experienced Freight Forwarding professional to join a busy Gateway team. The successful candidate will be responsible for coordinating the movement of consignments, supporting customers and suppliers, maintaining customs compliance and ensuring all operational activities are completed accurately and within agreed deadlines.
The role is full time and will operate on a shift pattern in line with the requirements of the business.
Gateway Coordinator - The Details
- Competitive salary
- Full-time position
- Shift pattern
- Freight Forwarding and Gateway environment
- Customer and supplier-facing role
- Training and professional development opportunities
- Opportunity to work within an established logistics business
- Previous experience working within the Freight Forwarding industry
- Experience of Gateway or Consolidation operations advantageous
- Experience working with airline transportation advantageous
- Good knowledge and understanding of import and export procedures
- Knowledge of DfT, CAA, HMRC and IATA regulations
- Good understanding of freight industry security procedures
- Experience working within a fast-paced logistics environment
- Strong PC skills, including Microsoft Excel and Word
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Strong organisational and time-management skills
- Systematic and methodical approach to work
- Ability to manage a varied workload and meet strict deadlines
- Self-motivated, enthusiastic and professional approach
- Commitment to continuous professional development
- Coordinate vehicles collecting and delivering consignments from airlines within required timeframes
- Manage the sequential flow of consignments arriving and departing, maintaining high levels of accuracy, safety and security
- Ensure all daily work schedules are completed in line with approved procedures and deadlines
- Raise records within the relevant customs systems and discharge T1s from overnight deliveries
- Complete customs reporting as required
- Ensure accurate data capture and upload information into the company's operating systems
- Follow strict and time-sensitive SOPs and KPIs to ensure operational and regulatory compliance
- Maintain professional and transparent relationships with customers and suppliers
- Resolve queries raised by customers and suppliers promptly and effectively
- Work closely with internal and external customers to deliver a high level of customer service
- Complete internal and external rate reviews
- Ensure invoicing, job costing, CIA, netting and milestones are updated within the required timeframes
- Monitor and control operational costs
- Ensure best-practice processes and procedures are consistently followed
- Use relevant freight forwarding systems and Microsoft Office applications as required
- Ensure company property is used correctly, safely and responsibly
- Maintain effective communication with customers and suppliers to develop strong working relationships
- Work collaboratively with colleagues and support the wider team
- Complete all tasks accurately and within agreed deadlines
- Contribute to continuous improvement and professional development
- Carry out any other duties reasonably requested by the Supervisor or Line Manager
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