GE and SM Scheduler

Position

GE and SM Scheduler

Reporting to

General Enquiries & Smart Metering Manager

Location

Maidstone

Department

Network Operations South East Region

Reference Number

82750

Employment Period

Permanent

Contract Type

Collective Agreement

Salary Range

£34,726 per annum

The position will require the successful candidate to work full time in the office.

DIMENSIONS:

• To safely schedule staff (direct and contractors) in the Region.
• Achieve full utilisation of the resources and updating scheduling tools or any new scheduling systems.
• Operate work management tools (MRS), (GPS), (SAP) and PC systems to assist with the issuing and completion of work.
• Raise and process purchase orders using SAP, including the generation of management reports.
• Provide regular feedback to the Field Engineers and Field Staff Supervisors.
• Take and resolves telephone queries from internal and external customers.
• Communicate with other Directorates to ensure working at the Regional Office.
• Help investigate customer complaints.
• Record and co-ordinate Electricity Guaranteed Standards.
• Records annual leave and other absence.
• Communicate with Field Staff and update systems with timely information from site.
• Liaison with Local Authorities regarding NRSWA and Section 74 issues.
• Communicate with contactors to ensure compliance with section 74 of the New Roads and Street Works Act.
• Raise or request Street Works Notices and Permits
• To work as a team with other Delivery & Business Services Administrators, Field Staff Supervisors and Field Engineers to ensure staff are scheduled and utilised.
• Ensure compliance with procedures.
• Accomplish a storm role during emergencies.

PRINCIPLE ACCOUNTABILITIES:

Financial:

• Schedule staff to keep overtime expenditure to minimum levels.

Customer:

• Communicate with field staff and update systems to ensure our customers are given up to date information about their jobs.
• Ensure that Electricity Guaranteed Standards are followed and correctly recorded.
• Liaison with customers to make appointments and provide updates on progress with jobs.
• Schedule resources to minimise CML impact and customer complaints.

Process:

• Safely schedule staff (direct and contractors).
• Update SAP and other systems promptly.
• Raise purchase orders promptly.
• Ensure that the scheduling systems are updated to ensure there is good visibility of all staff.
• Record annual leave and other absence for all field based staff in the Region.
• Communicate with contractors to ensure compliance with section 74 of the New Roads and Street Works Act.

People:

• Active participation in Individual Performance Review (IPR) sessions with your Line Manager.
• Attendance at monthly Team Briefings.
• Manage days lost through sickness.
• Manage days lost through accidents.
• Manage non-lost time accidents.

KNOWLEDGE, SKILLS, QUALIFICATIONS & EXPERIENCE:

Required

• A basic understanding of the Network and the types of jobs undertaken.
• Team working - The drive and ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team.
• Flexible attitude to work and working hours.
• Enthusiastic & without losing sight of safety and security of supply.

Desirable

• Motivate and bring staff to their full potential
• Manage field teams and monitoring performance and costs.
• You will require a competent technical person with the ability to tackle several tasks and the ability to take on and learn new ones.
• Level 2 City & Guilds 2304 formally 2339 certificate in electrical technology engineering.