General Manager at Brew York, Scarborough, North Yorkshire

General Manager – Brew+Bao Scarborough

We’re looking for an enthusiastic, experienced and hands-on Venue Manager to lead our fantastic team at Brew+Bao Scarborough.

This is an exciting opportunity for someone who thrives in a fast-paced hospitality environment and is passionate about delivering exceptional customer experiences. You’ll be responsible for the day-to-day running of the venue, leading and developing the team, driving sales and ensuring the highest operational standards across every aspect of the business.

Key Responsibilities

Leadership & Team Management

• Lead, motivate and inspire the venue team to deliver outstanding customer service.
• Recruit, train and develop team members, identifying future talent within the business.
• Conduct performance reviews and provide coaching and support where required.
• Create and manage staff rotas, ensuring labour is allocated efficiently and within budget.
• Act as a positive role model, maintaining high standards across the venue.

Operations

* Oversee the day-to-day running of the venue, ensuring every shift operates smoothly.

* Ensure all bookings, including the venue’s inn rooms, are managed efficiently.

* Coordinate all events, ensuring they are planned and communicated effectively across the team.

* Maintain excellent cellar standards and ensure beer quality is consistently high.

* Report maintenance issues and equipment faults promptly.

* Conduct regular venue audits to ensure cleanliness, presentation and operational excellence.

Customer Experience

* Deliver an exceptional guest experience at every opportunity.

* Handle customer feedback and complaints professionally and effectively.

* Develop and implement ideas to attract new customers and encourage repeat visits.

* Maximise the potential of the venue’s event spaces through proactive promotion and sales.

Commercial Performance

* Monitor sales, labour costs, stock levels and profitability.

* Minimise waste and identify opportunities to improve efficiency.

* Analyse sales performance, customer trends and competitor activity to support business growth.

* Produce regular reports on revenue, costs and operational performance.

* Work with the Operations Manager and Director of Bar Operations to optimise product range and venue performance.

Compliance & Standards

* Ensure the venue operates in line with all licensing legislation and company policies, including Challenge 25 and Ask for Angela.

* Maintain the highest standards of health, safety and food hygiene.

* Ensure all team members understand and follow company procedures.

* Take overall responsibility for the safe and compliant operation of the premises.

Marketing & Community

* Support local marketing initiatives and promotions.

* Monitor social media activity relating to the venue and help generate engagement and footfall.

* Represent Brew+Bao professionally within the local community.

About You

We’re looking for someone who has:

* Previous management experience within hospitality, pubs, bars or restaurants.

* A passion for delivering outstanding customer service.

* Strong leadership and people management skills.

* Experience recruiting, training and developing teams.

* Excellent organisational and communication skills.

* Good commercial awareness with the ability to understand sales and financial reports.

* A proactive, solutions-focused approach to problem solving.

* Flexibility to work evenings, weekends and bank holidays as required.

Benefits

* Salary from £30,000 per year

* Company pension

* Discounted or free food

* Staff discounts across Brew York venues

* Ongoing training and development

* Opportunity to grow within one of Yorkshire’s leading independent hospitality businesses

If you’re an experienced hospitality professional looking for your next challenge and want to lead an exciting venue with a passionate team, we’d love to hear from you.