General Manager- Entertainment and Guest Experience

Lead an Exceptional Entertainment Destination

Are you a commercially driven leader with a passion for creating unforgettable guest experiences? We are seeking an inspirational General Manager – Entertainment & Guest Experience to lead one of our largest holiday resort operations, overseeing a diverse portfolio that includes estate retail, amusement and arcade operations, themed attractions, facilities management, guest entertainment, and commercial services.

This is an exceptional opportunity for an experienced senior leader who thrives in fast-paced, high-volume leisure or hospitality environments and has a proven ability to deliver commercial growth while creating world-class guest experiences.

The Opportunity

As General Manager, you will have full operational responsibility for a multi-million-pound business, leading large multidisciplinary teams across entertainment, retail, gaming, facilities, guest services, and operational support.

You will shape the guest experience, drive commercial performance, develop future leaders, and ensure the resort continues to exceed expectations through innovation, operational excellence, and outstanding customer service.

Key Responsibilities

• Lead the overall strategic and operational performance of the entertainment division.
• Drive sustainable commercial growth through revenue optimisation and innovative guest experiences.
• Oversee estate retail operations, amusement and arcade games, attractions, entertainment venues, and facilities management.
• Deliver exceptional guest satisfaction through consistently high operational standards.
• Develop, coach and inspire senior leadership teams and frontline colleagues.
• Manage budgets, financial performance, forecasting and profitability.
• Identify new commercial opportunities to increase revenue and guest engagement.
• Ensure compliance with all Health & Safety, licensing, gaming and regulatory requirements.
• Build a culture centred around accountability, collaboration, innovation and continuous improvement.
• Work closely with executive stakeholders to deliver long-term strategic objectives.

About You

We're looking for an ambitious and commercially astute leader who combines strategic thinking with operational excellence.

You will ideally have:

• Significant senior leadership experience within holiday resorts, hospitality, leisure, attractions, entertainment or retail operations.
• A strong track record of delivering commercial growth and improving profitability.
• Experience leading multiple operational departments simultaneously.
• Outstanding leadership, coaching and people development skills.
• Strong financial and analytical capability.
• Excellent stakeholder management and communication skills.
• A passion for creating memorable guest experiences.
• The resilience to thrive in a dynamic, fast-moving environment.

What Success Looks Like

• Increased revenue and profitability.
• Exceptional guest satisfaction and Net Promoter Scores.
• High-performing, engaged and motivated teams.
• Safe, compliant and efficient operations.
• Continuous innovation across entertainment and guest experiences.
• Delivery of strategic business objectives while maintaining operational excellence.

Why Join Us?

This is far more than a General Manager role. It's an opportunity to shape the future of one of the UK's leading resort entertainment operations.

You'll have the autonomy to influence strategy, lead talented teams, introduce innovative guest experiences, and make a genuine impact on commercial success. In return, you'll join an ambitious organisation that invests in its people, values strong leadership, and offers excellent opportunities for career progression.

If you're an inspirational leader with the vision to grow a thriving entertainment business while delivering exceptional guest experiences, we'd love to hear from you.