General Manager / Front of House Manager

Commercial Property / Flexible Office Space

Location: Bristol

Salary: Competitive, to be confirmed, plus excellent benefits

Job Type: Full-time, permanent

We are seeking a dynamic, service-led General Manager / Front of House Manager to take full ownership of a flagship flexible office site in Bristol. This is a high-profile, fast-paced role suited to a confident leader who can deliver exceptional client service, maintain outstanding, premium site standards and create a welcoming, professional experience for occupiers and visitors.

You will lead day-to-day operations, support client retention, oversee the front-of-house experience and work closely with internal teams, suppliers and clients to ensure the site operates smoothly and commercially.

As General Manager / Front of House Manager, you will act as the key link between the operations team, on-site staff, clients and suppliers. Your responsibilities will include:

• Build strong relationships with existing clients to support retention, satisfaction and renewals.
• Oversee the full customer journey, including onboarding, IT setup, offboarding and dilapidation inspections.
• Handle escalated queries or complaints professionally, ensuring feedback is recorded and acted upon.
• Identify opportunities to generate additional revenue through meeting rooms, events and enhanced client services.
• Host events on behalf of the company or its clients
• Conduct viewings for new or potential customers
• Lead by example and support the Front of House team to deliver a consistently professional welcome.
• Ensure all visitors, customers and occupiers receive a seamless, high-quality service experience.
• Oversee meeting room bookings, including room setup, presentation standards and AV requirements.
• Manage telephone enquiries and messages when required, maintaining a polished first impression.
• Lead, motivate and manage the on-site team, ensuring appropriate cover and high performance.
• Conduct regular one-to-ones, support development and address performance, disciplinary or grievance matters where required.
• Take ownership of recruitment, including first-stage interviews, onboarding and training.
• Promote a positive culture that reflects company values and supports continuous improvement.
• Maintain high site presentation standards through regular reviews and close liaison with the Building Manager.
• Manage key supplier relationships to ensure service levels are met and value is delivered.
• Source new suppliers where required and support the smooth running of site operations.
• Take overall responsibility for health and safety compliance, including staff training and annual document reviews.
• Manage the central helpdesk, ensuring issues are resolved quickly, professionally and with empathy.
• Oversee stock control, ordering and monthly bill run checks in partnership with the Finance team.
• Manage ad-hoc projects for the site as required.

We are looking for a proactive, polished and commercially aware manager who thrives in a customer-facing environment and takes pride in delivering excellent service.

• Proven experience in a customer-facing management role, ideally with front of house or commercial responsibility.
• Strong experience leading, motivating and developing a team.
• Excellent organisation skills, attention to detail and ability to prioritise effectively.
• Confident communication and leadership skills, with the ability to adapt to different situations.
• Experience within commercial property, serviced offices or flexible workspace is highly desirable.
• A genuine drive to raise standards and continuously improve.
• A proactive problem-solver who takes ownership of challenges.
• Confident, approachable and professional at all times.
• Client-facing, with meticulous attention to personal presentation and site standards.
• Calm and efficient under pressure, with the ability to manage a high volume of work.
• Enhanced holiday plus bank holidays
• Birthday leave
• Company pension scheme
• Uniform allowance
• Excellent training and career development opportunities

If you are a passionate, service-led leader looking for a challenging and rewarding role, we would love to hear from you. Please apply with your CV to be considered.