General Manager

Company Description

Pall-Ex Group is an award-winning logistics network comprised of two leading UK pallet networks (Fortec & Pall-Ex (UK) Ltd) and four subsidiary depots. Our company is renowned for delivering efficient and reliable logistics services, backed by innovative technology and a network of established shareholder SMEs. Headquartered in the Midlands, Pall-Ex transports more than 35,000 pallets globally each day with the support of international logistics partners. Working together, Winning together, Stronger Together.

We have an exciting opportunity for an experienced General Manager to join us at our established Pall-Ex owned subsidiary, based in Launceston. Reporting to the Owned Operations Director the key focus of the role is to ensure that the business plan is achieved & ensure a high level of service for our stakeholders.

Role Specific Responsibilities

To provide direction and leadership across the business through strategic planning and effective communication.

To maintain the highest standards of safety and quality whilst demonstrating effective compliance with all legal requirements.

Through a process of continuous improvement, will always strive to better the services it provides.

To comply with the management systems that cover all aspects of the group’s operations.

To provide a level of service to the network via the hub operations

To ensure all network members comply with hub requirements

To deliver the Hub targets and drive forward the improvement plans within agreed budgetary restraints.

To monitor and evaluate key performance indicators and instigate improvement plans where required.

To ensure an efficient and professional level of service is provided to all customers within the agreed delivery schedules and meet agreed KPI service levels.

Liaise and agree all manning levels, recruitment, training, development, and employee relations of all FLT Drivers.

Effective execution of all delivery procedures to achieve the correct service levels to satisfy customers’ requirements.

Understand and ensure that you implement and comply with the Company Health & Safety Policies and Procedures.

Provide a high level of commerciality to ensure company margins are increased and sustained year on year.

Sales responsibility – work with Sales and Marketing to ensure a strong pipeline of prospects can be evidenced.

Oversee the Hub operations by effectively planning and directing the team with the aim to meet cost efficiency criteria.

Work with Senior Management and accounts team to provide yearly budget and reforecast if needed.

Implement cost savings where applicable and review periodically.

What you’ll need to succeed in the role

Proven experience in a similar role in the logistics / warehousing sector

Experience in managing and developing a team

Commercial acumen

Demonstrable evidence of achieving KPIs

Exceptional communication skills

Customer focused and an excellent problem solver

Uses own initiative and has a proactive approach

Strong integrity, a professional approach and people focus

Working knowledge of Health & Safety

What we’d like to offer you

Competitive salary plus bonus

25 days annual leave plus Bank Holidays

Great pension scheme with life assurance

Private healthcare

Company car or car allowance

Company events

Training and development opportunities

Career progression in a rapidly expanding business

Additional pay:

Bonus scheme

Benefits:

Company car

Company events

Company pension

Health & wellbeing programme

On-site parking

Private medical insurance

Referral programme

Qualifications

Operations Management and Logistics Management skills

Expertise in Supply Chain Management

Warehouse Management experience

Proficiency in Budgeting

Excellent leadership and communication skills

Strong problem-solving abilities

Bachelor's degree in Logistics, Supply Chain Management, or related field is preferred

Job Types: Full-time, Permanent

Work authorisation:United Kingdom (required)

Work Location: In person