Graduate Software Support Engineer

Graduate Technical Engineer x5

Technical Support | SaaS | Cloud | AI | Machine Learning | Data Applications, IoT |Future Career Pathways

Berkshire | Hybrid, 3–4 Days | £35,000–£38,000 | Permanent

Your first role in technology doesn't have to define where you finish. It should give you the foundations to get there.

Our client is an award-winning technology company developing enterprise software used by organisations across the UK and internationally.

They are looking for five high-calibre STEM graduates to join their Technical Engineering team.

This is fundamentally a technical support and problem-solving role, working with complex enterprise software and live customer environments.

But it is also a starting point.

You'll build an understanding of the technology, products, customers and systems that can open future career paths into areas including Software Development, Data Science, Product Management and Project Management.

What You'll Be Doing

Working alongside experienced technical teams, you'll:

Investigate and resolve technical issues across enterprise software platforms

Diagnose faults and identify the root cause of problems

Analyse system behaviour, performance and technical data

Support cloud-based applications and business-critical systems

Work with Engineering and Development teams to resolve more complex issues

Communicate clearly with both technical and non-technical users

Document issues, solutions and technical findings

Develop a detailed understanding of how enterprise software works in the real world

This isn't scripted helpdesk support.

You'll be expected to think, investigate, question and solve problems.

The Technology

You'll gain exposure to an unusually broad technology environment, including:

Artificial Intelligence | Machine Learning | NLP | SaaS | Cloud | IoT | M2M | UCaaS | CCaaS | Cyber Security | Enterprise Software | IT Infrastructure

You'll also work around technologies and development environments that can include:

Python | C# | .NET | Java | JavaScript | TypeScript | React | C++ | SQL

You are not expected to know everything on that list.

We're looking for technical potential, not the finished article.

Where Could It Lead?

This is what makes the opportunity particularly interesting.

As your technical and commercial understanding develops, potential career routes can include:

→ Software Development

→ Data Science / AI & Machine Learning

→ Product Management

→ Project Management

→ Senior Technical / Engineering roles

Progression isn't automatic or predetermined. It will depend on your performance, strengths and the direction you want to develop.

Who Are We Looking For?

You'll ideally have:

First Class or 2:1 degree in Computer Science, Software Engineering, Mathematics, Physics, Engineering or another relevant STEM discipline

Strong pre-university academics, ideally A–C A-Levels or BTEC Distinction

Excellent analytical and problem-solving ability

A genuine interest in technology

The patience and curiosity to investigate difficult technical problems

Strong communication skills

The ability to explain technical information clearly

Ambition to build a long-term career within technology

Useful, but not essential

Programming or coding experience

Python, C#, Java, C++, JavaScript or similar

SQL/database knowledge

GitHub or personal technical projects

Cloud technology exposure

Previous technical support, placement or internship experience

What's On Offer?

£35,000–£38,000 starting salary

Permanent position

Structured training and mentoring

Hands-on experience with complex enterprise technology

Exposure to SaaS, Cloud, AI and modern communications platforms

Experience working alongside Software Engineering and other specialist teams

Multiple potential long-term career pathways

Excellent progression within a growing international technology business

Berkshire | Hybrid, typically 3–4 days in the office

The important bit

Don't apply because you want "any graduate job in tech."

Apply if you enjoy understanding why something isn't working, have the persistence to find the answer and want a role that can become the foundation for a much broader career in technology.