Guest Service Assistant

Guest Service Assistant - £26,576.80 per annum + service charge up to £5,000

Join a luxury 5-star team in Ascot with outstanding benefits, career development and exceptional rewards.

Are you an experienced Guest Service Assistant looking to take the next step in your hospitality career? This exciting opportunity in Ascot offers the chance to work within a prestigious luxury property where delivering exceptional guest experiences is at the heart of everything you do. If you're passionate about customer service and enjoy creating memorable first impressions, this could be the perfect role for you.

Why apply?

• Salary of £26,576.80 per annum, plus up to £5,000 service charge
• Complimentary overnight stays with breakfast within the hotel group
• 50% food and beverage discount at selected restaurants
• Very generous employee introductory scheme
• Team awards and incentive programmes
• Contributory pension scheme from your start date
• Life assurance cover
• Complimentary laundered uniform
• Free meals whilst on duty
• Complimentary internet access in team areas
• Interest-free season ticket loan
• Occupational health support, including subsidised massage treatments and health clinics
• Complimentary eye test for VDU users

Key Responsibilities

As a Guest Service Assistant, you'll play an important role in creating an outstanding arrival and departure experience for every guest by:

• Welcoming guests with a warm and professional approach
• Providing concierge style assistance, including directions and local recommendations
• Escorting guests and assisting with luggage handling
• Safely parking and retrieving guest vehicles
• Driving estate buggies and providing local shuttle transfers
• Maintaining accurate luggage records and driveway presentation
• Delivering discreet, personalised customer service
• Working closely with colleagues across all departments to exceed guest expectations
• Following all health and safety procedures and maintaining required certifications
• Supporting the wider team with additional duties as business needs require

What we're looking for:

• Previous experience in a luxury, five-star hospitality environment
• A full UK or EU driving licence & at least 3 years' UK driving experience for the relevant vehicle type
• A minimum age of 21 years
• Excellent communication and organisational skills
• A passion for delivering exceptional guest experiences
• A professional, well-presented and flexible approach
• A strong team-focused attitude

If you're looking for your next opportunity as a Guest Service Assistant around Ascot, we'd love to hear from you. This is a fantastic chance to join a luxury hospitality team where your skills will be recognised and rewarded. Apply now to begin your next career move in.

Job Number │ (phone number removed) / INDFOH
Location │ Ascot
Role │ Guest Service Assistant

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.