Head of Business - Automotive - Rapid Service Network at Rapid Repair Network, Minstead

Head of Business – Rapid Service Network

Salary: Competitive, plus performance-related bonus

Job Type: Full-time, Permanent

Working Pattern: Hybrid

Rapid Service Network (RSN) is a new UK-wide mobile vehicle servicing business, backed by the UK's leading mobile repair provider, Rapid Repair Network. We're looking for an ambitious, commercially driven automotive professional to lead the launch and development of RSN, growing its customer base and establishing a successful nationwide operation. Our proposition is simple: one relationship for fleet, rental and leasing companies, providing access to a trusted network of mobile servicing providers across the UK.

This is a hands-on opportunity for someone who enjoys making things happen, building relationships and turning commercial opportunities into reality.

The Role

You'll take responsibility for the development, performance and running of RSN:

Business Development

• Establishing the operating model, processes and standards.
• Building and managing a nationwide network of mobile servicing providers.
• Developing the team and resources as the business grows.
• Managing day-to-day performance, customer service and reliability.

Commercial Growth

• Identifying and winning fleet, rental, leasing and other B2B customers.
• Building senior relationships across the automotive and fleet sectors.
• Developing commercial proposals, pricing and agreements.
• Growing service volumes across existing and new customer relationships.
• Identifying opportunities to develop the proposition and introduce additional services.

Operation and Performance

• Overseeing bookings, job allocation, customer communication and provider performance.
• Managing service issues and ensuring agreed standards are maintained.
• Monitoring revenue, margins and costs.
• Using MI and customer feedback to continually improve the service.

About You

You'll understand the automotive or fleet market and be able to hit the ground running, bringing:

• Established industry relationships and contacts.
• A proven track record of developing B2B commercial relationships.
• Experience working with suppliers, service providers or operational networks.
• Strong commercial awareness and sound operational judgement.
• A practical, entrepreneurial approach – comfortable building things rather than waiting for them to already exist.
• The confidence to work independently and take ownership.

You don't need to have previously run a large business. What matters is that you know the market, are commercially and operationally strong, and are genuinely excited by the opportunity to build something from the beginning.

Why Join RSN?

• Play a leading role in launching a new UK-wide business.
• Enjoy autonomy and influence over its direction.
• Benefit from the backing, infrastructure and experience of an established automotive group.
• Develop the team and resources as the business expands.
• Enjoy an attractive package, including a strong basic salary and excellent performance-related bonus structure.

Location & Working Arrangements

Hybrid working, with 2–3 days per week at our Head Office in the New Forest, Hampshire, and travel as required.

Interested in being part of something new?

This is an opportunity to shape a business from day one, with the backing and experience of an established automotive group. As part of a small team, you'll have genuine visibility, influence and the freedom to make a difference, without the layers and bureaucracy of a larger organisation.

We'd love to hear from you. Get in touch to find out more about the opportunity and how you could help shape the future of RSN.