Head of Channel Development & Partner Services

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!

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JOB DETAILS

At Apogee Corporation, we are shaping what modern workplace services look like - combining over 30 years of experience with the innovation strength of being an independent subsidiary of HP Inc. We help organisations work smarter, faster, and with far less friction.

Our ambition is simple but bold - to be the first-choice Workplace Services Provider for customers and their people, creating seamless experiences that enable productivity wherever work happens.

We are now looking for a Head of Channel Development & Partner Services to build and scale our indirect technology services business. This is a pivotal commercial leadership role where you will design, shape, and grow how our services are taken to market through partners.

This is not a maintenance role. It is about creation, structure, and scale.

What you will be doing

You will take ownership of developing Apogee’s indirect services proposition and turning it into a repeatable, commercially strong partner model. You will work across Sales, Operations, Product, and Finance to ensure everything we offer through partners is both deliverable and profitable at scale.

You will:

• Design and develop repeatable managed service offerings for indirect partners
• Shape commercially compelling propositions, pricing models, and service documentation
• Negotiate contracts, SLAs, and commercial terms with strategic partners
• Own commercial performance across revenue, margin, and growth for the indirect channel
• Build and develop relationships with key partners across Managed Print Services, Managed Service Providers, HP ecosystem partners, and wider technology organisations
• Enable partners to successfully position and sell Apogee services
• Identify new revenue opportunities through service expansion and partner growth
• Work closely with operational teams to ensure services are deliverable, scalable, and efficient
• Resolve commercial or delivery challenges where needed, balancing customer expectations with operational reality
• Build and manage a healthy pipeline and use data to drive performance improvement

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is a remote role, with occasional travel required for meetings in our offices and with partners.

• Strong experience in Technology Services, Managed Services, or Managed Print Services
• A proven track record of building or shaping commercial service propositions
• Confidence negotiating complex commercial agreements and contracts
• Experience working within indirect or partner-led sales environments
• Ownership of commercial outcomes, including revenue and margin accountability
• Strong collaboration experience with operational delivery teams

We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.

Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.

We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on (phone number removed) – we are committed to making your experience inclusive and accessible.

We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.

Our award-winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.

Our application form is quick and easy – no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.

Ready for a fresh start but feeling nervous after time out of work? You’re not alone — the Talent Team at Apogee are here to support you every step of the way and help you take that first step back into work with confidence. If it helps, you’ll also find useful resources and guidance on our careers page to support you.

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