Head of Cleaning Operations at Churchill Services, Westminster Abbey

Location: London, Westminster (SW1)
​Package: Competitive salary 

We are seeking an experienced and commercially focused Head of Operations to lead the delivery of cleaning services across a prestigious historical location in London. Reporting to the Account Director, you will oversee a team of Operations and Service Delivery Managers, ensuring exceptional service delivery, strong client relationships, operational compliance, and profitable contract performance.

This is a senior leadership role where you'll drive operational excellence, identify growth opportunities, and support the continued development of high-performing teams.

As Head of Operations, you'll be:

• Leading and developing Operations Managers and Duty Managers to deliver outstanding service.
• Building strong relationships with senior client stakeholders and acting as the key operational contact.
• Driving KPI performance, quality standards, customer satisfaction, and contractual compliance.
• Reviewing operational and financial performance, identifying opportunities for improvement and growth.
• Leading client reviews and ensuring robust action plans are implemented where required.
• Supporting contract profitability through effective budget management and commercial decision-making.
• Conducting site visits to ensure service excellence, compliance, and consistent standards.
• Promoting a culture of innovation, continuous improvement, and health & safety.

As Head of Operations, you'll have:

• Senior operational leadership experience within cleaning, facilities management, or a multi-site service environment.
• Proven experience managing and developing managers within large-scale operations.
• Strong commercial awareness with experience managing budgets and contract profitability.
• Excellent stakeholder management skills, with the ability to influence at Director level.
• A proactive and solutions-focused approach to driving performance and resolving challenges.
• Strong analytical, organisational, and communication skills.
• A track record of delivering operational excellence and continuous improvement.
• A full UK driving licence and flexibility to travel as required.

​​What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help…

Please note that security clearance (DBS) is required for this role.