Head of Delivery

Head of Delivery

Role details: Location: Manchester | Contract: Permanent, full-time | Reports to: Managing Director | Salary: £50-60k, dependent on experience | Benefits: private medical healthcare, increased pension contributions and hybrid working.

About Analyse Local

Analyse Local is a specialist GovTech business working with Local Authorities across England to help Business Rates, Council Tax and Revenues teams identify income, improve data quality and make better-informed decisions. We support more than 180 Local Authorities through data-led services, consultancy and deep sector expertise, with a strong focus on accuracy and measurable value for the public sector.

Our mission is to support fairness in commercial property Business Rates and help Local Authorities maximise the collection of income that funds vital local services. As we continue to grow, we are investing in scalable delivery, stronger operational processes and better use of data, automation and insight.

The Role

We are looking for an experienced and commercially aware Head of Delivery to take ownership of a newly created leadership role within Analyse Local. This is a senior role for someone who wants to lead and develop a team, improve how work is delivered, strengthen operational performance and shape a scalable, data-led delivery model that supports our continued growth.

The successful candidate will combine operational discipline, people leadership and a clear transformation mindset. Working across Delivery, Client Management, Product, Technical and Senior Leadership teams, you will review existing workflows, challenge how work is currently delivered and turn client insight and performance data into practical improvements that strengthen quality, efficiency and scale.

You will manage an established team, with scope to shape team structure, ways of working and capability as the function grows. As this is a new role, the successful candidate will also have the opportunity to make it their own, establish clear ways of working and shape how the Delivery function develops as the business continues to grow.

Key Priorities

• Ensure Income Maximisation services remain aligned with client needs, legislative change and company growth objectives.
• Redesign and improve delivery workflows so teams can operate more efficiently, accurately and at scale.
• Identify opportunities to use automation, AI and data-led insight to reduce manual effort and improve service outcomes.
• Improve the measurement of client outcomes, satisfaction and value realisation.
• Embed data quality, continuous improvement and mature processes as foundations for long-term success.

Key Responsibilities

Leadership and Strategy:

Define and implement a cohesive Income Maximisation delivery strategy aligned to company objectives.

Lead transformation across delivery operations, identifying where workflows, systems and processes can be redesigned to improve performance.

Oversee the performance and output of Income Maximisation services, ensuring consistent, high-quality delivery to clients.

Strengthen operational standards and service performance across key income maximisation activities.

Act as the senior link between Delivery, Client Management, Product and Technical teams.

Service Delivery and Performance:

Own delivery outcomes across Income Maximisation services.

Review, redesign and maintain standardised workflows and KPIs to improve throughput, accuracy and client satisfaction.

Work with the Client Management team to support smooth onboarding, effective updates and clear communication on service progress.

Identify and implement automation, AI-enabled workflow improvements and process improvement opportunities.

Work with technical and data colleagues to turn operational pain points into practical solutions that reduce duplication, manual intervention and avoidable rework.

Monitor delivery metrics, including case volumes, turnaround times and outcomes, and produce performance insight for leadership reporting.

Manage capacity planning, resource allocation and prioritisation across delivery teams.

People and Culture:

Lead, mentor and develop a team, setting clear expectations, supporting performance and building capability across the function.

Build a culture of performance, collaboration, continuous improvement and accountability.

Establish capability frameworks, career pathways and succession planning.

Drive clarity around ownership, expectations and cross-department working practices.

Essential Experience and Skills

• Proven experience leading service delivery, operational performance and technical or data-enabled services.
• Strong background in management and delivery leadership within a SaaS, data, GovTech or public sector services environment.
• Demonstrable experience leading operational transformation, workflow redesign or service improvement programmes.
• Ability to translate business goals into clear delivery strategies, priorities and measurable outcomes.
• Excellent stakeholder management and communication skills, with the confidence to align commercial, technical and client-facing teams.
• Experience managing performance, capacity and workflow efficiency using data-driven metrics, reporting tools and dashboards.
• Strong analytical mindset, with the ability to interpret data and convert insight into action.
• A track record of building, developing and leading high-performing teams.

Desirable Experience

• Experience working with, supplying to or supporting UK Local Authorities.
• Experience identifying where automation, AI and digital tools can improve efficiency, quality and scalability.
• Confidence using modern project, workflow, automation and reporting tools, such as Power BI.
• Experience in process improvement, standardisation and operational excellence within a growing business.

Our Culture and Values

At Analyse Local, we are building a business that performs well, supports its people and makes a meaningful impact for the public sector. Our Group values shape how we work with clients and with each other:

• Performance: We strive for excellence, continuously improve and deliver high-quality results.
• Warrior Spirit: We approach challenges with determination, resilience and accountability, while supporting each other to find practical solutions.
• Fun Loving Attitude: We believe a positive and enjoyable working environment helps people do their best work.
• Make an Impact: We focus on work that makes a real difference for our clients, our industry and our communities.
• Spot On Judgement: We make informed decisions with precision, care and insight.
• Organise for Innovation: We create the conditions for creativity, improvement and practical innovation.

Why Join Us?

This is an opportunity to take ownership of a newly created leadership role within a growing specialist business. You will manage an established team, with scope to shape team structure, ways of working and capability as the function grows. You will also strengthen how we deliver Income Maximisation services, improve operational performance and lead the transformation of workflows through better use of data, automation and practical innovation.

In return, you will have the scope to make the role your own, work closely with senior leaders, shape how a growing function operates and contribute to services that support better outcomes for Local Authorities and the communities they serve.

We want our people to thrive both professionally and personally. Alongside a competitive salary, we offer a range of benefits designed to support your wellbeing, work-life balance and career development. We are committed to creating an inclusive, supportive environment where everyone has the opportunity to grow, contribute and succeed.

If you are motivated by purposeful work, operational improvement and using technology to help teams deliver better outcomes at scale, we would be pleased to hear from you.

Equal Opportunities

Analyse Local is committed to providing equal opportunities and creating an inclusive, respectful recruitment process. We welcome applications from candidates who can demonstrate the skills, experience and potential to succeed in the role, and all recruitment decisions will be made fairly and based on merit.