Head of Facilities and Workplace

A leading global professional services organisation is seeking an experienced and highly capable Head of Workplace Services, EMEA, to lead workplace operations across a network of circa 12 offices in the region. Reporting into the Global Head of Workplace and based in a high-end office in the Mayfair area of London, this senior role will be responsible for ensuring operational consistency, service excellence, and a world-class workplace experience for employees, visitors, and clients.

The successful candidate will oversee regional offices, manage and influence workplace and facilities employees (both in-house and outsourced) and ensure the organisation’s processes, policies, systems, and workplace standards are consistently embedded across EMEA.

What You’ll Do

• Lead workplace operations for circa 12 regional offices across EMEA, including oversight of a high-end London home office location in Mayfair.
• Manage, guide, and influence facilities and workplace employees and office liaisons to deliver workplace excellence.
• Act as the primary escalation point for workplace-related issues across the region.
• Support the Global Head of Workplace with projects, reporting, and the rollout of new initiatives.
• Drive adherence to workplace policies, standards, systems, communications, and regional office content.
• Oversee office budgets, invoice approvals, vendor contracts, fit-outs, and non-construction spending.
• Partner closely with Global Real Estate and other stakeholders to deliver an outstanding employee and visitor experience.
• Provide oversight of health and safety, physical security, emergency response, business continuity, service dashboards, and carbon accounting processes.

What We’re Looking For

• At least 10 years’ experience in facilities management, workplace management, or an equivalent senior management role, preferably with international exposure.
• Experience within financial services or a comparable professional services environment.
• Strong technical knowledge of facilities management, including hard and soft services.
• Proven experience managing budgets, negotiating vendor contracts, and maintaining effective controls.
• A service excellence mindset, with the ability to translate high standards into practical processes.
• Excellent stakeholder management, communication, and relationship-building skills.
• A proven people leader who can support, guide, and mentor teams.
• NEBOSH, IOSH, or an equivalent health and safety qualification would be advantageous.

Why Join Us?

This is an opportunity to take on a visible regional leadership role within a prestigious, high-performing, client-focused organisation with a strong global footprint. You will play a key part in shaping the workplace experience across circa 12 offices in EMEA, including a high-end London office in the Mayfair area and a large upcoming international project, partnering with senior stakeholders and international teams to deliver operational excellence, consistency, and continuous improvement. The organisation offers the scale, pace, and professional standards of a leading global employer, alongside the opportunity to make a meaningful regional impact.