Head of FM Contract Operations at Omni RMS, Byfleet, Surrey

Head of FM Contract Operations

Contract: Government
Location: Weybridge, KT13 0SL
Hours of Work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Head of FM Contract Operations to take ownership of the operational support framework that underpins successful facilities management service delivery across a large, complex UK contract.

This is a senior leadership role responsible for ensuring that people, processes, systems, governance and assurance controls are implemented consistently across the contract, enabling frontline teams to operate effectively and deliver against client expectations.

Working as part of the senior leadership team, the successful candidate will provide strategic direction to the Contract Operations function, drive operational excellence and support the delivery of consistent service standards across multiple regions. The role also focuses on developing high-performing teams, maintaining robust operational controls and leading continuous improvement initiatives.

Job Description

We are looking for an experienced operational leader who can develop and lead a high-performing Contract Operations function while ensuring effective governance, compliance and operational support arrangements are maintained across all regions.

The successful candidate will oversee regional operational support teams, manage assurance and reporting activities, and work closely with key stakeholders to drive performance, consistency and operational effectiveness.

Key Responsibilities

• Lead, manage and develop Regional Contract Operations Leads, establishing clear objectives, accountability and performance standards.
• Implement and maintain a consistent Contract Operations framework across all regions, ensuring aligned processes, controls and governance arrangements.
• Oversee workforce readiness activities, including onboarding, vetting, inductions, training compliance and competency monitoring.
• Ensure effective service control processes are in place for planned, reactive and corrective maintenance activities, including backlog management and billable works oversight.
• Drive the effective use of operational systems, ensuring accurate data capture, reporting consistency and management information quality.
• Oversee asset management processes, assurance activities, audits, inspections and the completion of corrective actions.
• Maintain governance, risk and assurance frameworks, escalating material risks, compliance concerns and operational exceptions where appropriate.
• Lead continuous improvement initiatives across operational processes, systems, workforce readiness, reporting and assurance arrangements.

Person Specification

• Proven experience in operational leadership within facilities management, either at Key Account Management level or through progression from a Contract Support background into senior management.
• Demonstrable experience establishing and managing operational processes, governance frameworks, controls and assurance activities.
• Experience leading geographically dispersed teams and embedding consistent standards across multiple regions or contracts.
• Strong knowledge of maintenance planning, reactive and corrective work management, service backlogs and billable works processes.
• Experience using CAFM, CMMS or comparable operational management systems.
• Strong analytical capability with experience producing management information, performance reporting and data-led insights.
• Proven experience managing operational risk, compliance activities, audit actions and continuous improvement programmes.
• Ability to build effective relationships with commercial, finance, HR, technical and operational stakeholders at all levels.