Head of Maintenance

We’re looking for an experienced and hands-on Head of Maintenance to lead the upkeep and performance of one of the UK’s most unique and exciting leisure venues. From keeping critical systems running smoothly to ensuring every part of the slope and surrounding facilities operate at peak performance, you’ll play a vital role in delivering an exceptional guest experience every single day.

The successful candidate will be a multi-skilled and adaptable professional with a strong electrical background, a passion for high standards, and the ability to inspire confidence across the team. In return, you’ll have the opportunity to make a real impact in a venue that operates 7 days a week, with flexible working and weekend shifts shared on a rota basis.

Leading and working alongside our established maintenance team, you’ll bring a proactive, solutions-focused mindset with the technical expertise to tackle challenges head-on. This is a dynamic, fast-paced environment where no two days are the same — ideal for someone who thrives on variety, problem-solving, and keeping complex operations running safely and efficiently.

Duties will include:

• Building an annual plan of planned and preventative maintenance on a variety of electrical and mechanical equipment, on and off the snow slope.
• Performing daily inspections of the facilities and identify areas for improvement, immediately addressing guest facing areas with a 'no lights out' policy.
• Contributing to the management of our preferred supplier list and working effectively with a range of suppliers and contract management partners.
• Ensuring all maintenance issues are dealt with in a corrective and timely manner, considering the best times to conduct guest-facing repairs needed.
• Adhering to the terms and conditions stipulated by our suppliers and delivering constructive feedback to them as and when required.
• Assisting in the management and regulation of utilities regarding water, gas and electricity.
• Developing a PPM strategy to maintain service levels and avoid unexpected expenditure.
• Identifying best practice and implement improvements to ensure continuity
• Ensuring that health & safety maintenance issues are prioritised for the safety of our team and our guests.
• Holding monthly team meetings with direct reports and fully complying with the Snozone People Guide.

Qualifications:

• City & Guilds 2382 17th edition, 2393 Part P, 2365 Electrical installations or equivalent.
• Full driving license

Desirable:

• Experience with refrigeration, air conditioning and heating systems
• Experience of pumps, motors, valves, hydraulics and air handling units essential
• Experience in fault finding and repairing commercial refrigeration equipment
• IPAF category 3B

We are happy to provide assistance for specific training required to support development and capability in this role.

Benefits:

• Birthday Off Enjoy an extra day's holiday on us to celebrate your birthday.
• Performance Bonus Scheme Permanent team members are eligible to participate in our non-contractual bonus scheme, recognising and rewarding outstanding contribution and performance.
• Generous Holiday Allowance Receive up to 25 days' annual leave, plus 8 bank holidays, giving you plenty of time to rest, recharge and spend time doing what matters most.
• Professional Development We're committed to helping you grow. Subject to eligibility criteria, we offer funded learning and development opportunities, including support towards professional qualifications.
• Free Use of the Slope Enjoy unlimited access to the slope and discounts for family members and make the most of one of our most unique team member benefits.
• Enhanced Pension Contribution We invest in your future with employer pension contributions above the statutory minimum.
• Financial Wellbeing Support Access financial wellbeing tools and resources through Stream, helping you take control of your finances with confidence.
• Ride to Work Scheme Save money while supporting a healthier and more sustainable commute through our ride to work scheme.
• Team Member Discounts
  • 50% discount on selected menu items in our Alpine Kitchen Restaurant
  • 40% discount on Rossignol equipment
  • 10% discount on PureGym memberships with no joining fee
• Paid Volunteer Leave Make a difference in your community with paid volunteering time to support our charity partner, Sense (subject to scheme terms).

Work Location: In person