Head of Operations

GRW Talent limited

HEAD OF OPERATIONS
Based Duns / Scottish Borders - Onsite With Some Flexibility
Excellent Base Salary Plus Benefits
 
Based in Duns (beautiful Scottish Borders), GRW Talent is proud to be retained and partnering with Fleming Homes. For 40 years they've been designing and manufacturing timber frames, while helping self-builders create homes that they are genuinely proud of; working closely with each customer; getting the details right; and building relationships that last long after the frames go up.
 
The business has recently invested in a new factory, which means more capacity, more ambition, and a genuine opportunity to take what they do into new markets. They are now ready to start working with main contractors, small developers, and architects and need to make the key hire of a Head of Operations to help facilitate the growth and develop the leadership team.
 
Reporting into the Managing Director, the Head Of Operations is a new leadership position, and a genuinely broad one. You'll take on operational oversight of most of the business - client success, planning and building regulations, construction design, operations, and factory teams all sit within your area of accountability. Only sales, marketing, architectural design, admin and finance sit outside it.
 
Key responsibilities include:
  • Owning operational flow across the business.
  • Leading and developing the managers and teams responsible for client liaison, planning and building regulations, construction design, operations, and the factory.
  • Responsibility for factory management - output, quality, and performance.
  • Owning health and safety management both in house and onsite.
  • Overseeing remedial management - making sure issues raised on live or completed projects are resolved properly, root causes are understood, and lessons learned.
  • Driving continuous improvement (CI) across the business.
  • Setting clear standards, expectations and KPIs for every team in your area.
  • Working closely with sales, marketing, admin and finance to make sure operational capacity and priorities line up with the wider goals of the business.
  • Feeding performance data and operational insight back to the site leadership team.
Ideally educated to degree calibre, you'll have a strong background in operations, production, or manufacturing leadership - preferably from timber frame, SIPs, modular, or another structural or manufacturing environment; though other relevant production experience will be considered. In all cases, you can show genuine capability at leading multiple teams and functions, driving positive change and using modern lean and CI principles to improve processes and broader business outcomes.
 
The business has invested massively in new capacity and equipment and is now looking at its people. This role represents a superb opportunity to join a truly driven, hungry and ambitious business looking to expand into new markets and geographies. However, the bigger draw, is to become front and centre of their senior leadership team, where you will play a crucial role changing culture and driving the growth. Your excellent base is supplemented by a solid benefits package, including pension, holidays, company profit share and life insurance.
 
This role will largely be onsite Mon-Fri with some flexibility potentially on travel.
 
To apply to his role please speak to our retained recruitment partner Katie Hydes; (url removed).
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