Head of Operations

Head of Operations – Leeway Domestic Violence and Abuse Services is looking for a Head of Operations to join their team on a part-time (30 hours per week), permanent basis, based in Norwich, Norfolk, with hybrid working available.

Fantastic company benefits include:

• Competitive Salary:£58,000 FTE (pro rata for 30 hours per week)
• Holiday: 25 days annual leave plus bank holidays (pro rata)
• Pension: 6% employer pension contribution

About the role:

This is an exciting opportunity to join Leeway's Senior Management Team as their Head of Operations and play an important role in shaping and delivering high-quality services that support individuals affected by domestic abuse. Working closely with the Chief Executive, you will provide strategic leadership, operational direction, and governance support, ensuring services are delivered effectively, safely, and in line with organisational objectives.

As Head of Operations, you will lead on the implementation of operational plans, oversee service quality and performance, support the development of new services, and ensure that service users remain at the heart of all decision-making and service delivery.

Your key duties will include:

• Lead the operational delivery of Leeway's services, ensuring they meet contractual requirements, quality standards, and organisational objectives.
• Work closely with the Chief Executive to drive the operational elements of the strategic plan and deputise in their absence when required.
• Provide leadership, management, and support to Service Managers, ensuring effective performance, development, and accountability across all services.
• Lead on quality assurance, service monitoring, performance reporting, and the analysis of service data to demonstrate impact and outcomes.
• Ensure compliance with safeguarding, health and safety, confidentiality, data protection, and all relevant policies and procedures.
• Oversee the effective use of staffing, financial, and operational resources, including staff training and development programmes.
• Support organisational growth and sustainability through fundraising, tender opportunities, service development, stakeholder engagement, and Board reporting.

About you:

As Head of Operations, you will be an experienced operational leader with a strong track record of managing services, leading teams, and driving organisational performance. You will be confident working at a strategic level while maintaining a clear focus on service quality, compliance, and continuous improvement.

As Head of Operations, you will possess excellent leadership, communication, and stakeholder management skills, alongside the ability to analyse performance data, manage risk, and deliver positive outcomes. Experience of leading operational services within the charity, public, health, social care, or community sector would be highly advantageous.

Passionate about making a difference, you will be committed to ensuring service users remain at the heart of service delivery and development, while supporting a culture of inclusion, collaboration, and excellence.

About Leeway Domestic Violence and Abuse Services:

Leeway is a leading provider of support services for adults, children, and young people experiencing domestic abuse across Norfolk and Suffolk. Through specialist services, advocacy, and support, Leeway works to ensure that individuals can live safer lives free from abuse while having their voices heard and their needs met.

If you have the relevant skills and experience for this Head of Operations role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made.

Additional keywords: Head of Operations, Operations Manager, Senior Operations Manager, Charity Management, Service Delivery, Strategic Leadership, Operational Leadership, Quality Assurance, Governance, Compliance, Safeguarding, Service Development, Stakeholder Management, Performance Management, Senior Management Team, Third Sector, Social Care, Charity Jobs, Norwich Jobs, Domestic Abuse Services.

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