Head Of Sales & Customer Growth

Head of Sales & Customer Growth

📍 Central London

💷 £55,000 - £65,000 Basic + Uncapped Commission + Travel Expenses

About Veritas

Veritas is a growing technology solutions provider delivering Managed IT Services, Cyber Security, Telecoms, Managed Print, Document Solutions and Business Automation to organisations across the UK.

We're looking for an experienced Head of Sales & Customer Growth to lead our commercial function, develop our sales team and drive sustainable revenue growth across both new and existing customers.

Reporting directly to the Directors, this is a key leadership role with the opportunity to influence business strategy, shape the sales function and build a high-performing commercial culture.

The Role

This is far more than a traditional sales management position. You'll lead the commercial team, improve accountability, drive customer growth, oversee CRM and sales operations, and support the execution of Veritas' growth strategy.

Key Responsibilities

1. Lead, motivate and develop the sales and telesales teams.

2. Conduct regular one-to-ones, performance reviews and coaching sessions.

3. Set clear objectives, KPIs and accountability measures.

4. Recruit, mentor and develop future sales talent.

5. Support Directors with strategic commercial planning and growth initiatives.

6. Drive new business generation through networking, partnerships, LinkedIn, referrals, prospecting campaigns and customer introductions.

7. Ensure the team maintains a strong focus on new business acquisition.

8. Identify growth opportunities across existing customers.

9. Increase adoption of Managed IT, Cyber Security, Telecoms, Managed Print, Business Automation, Cloud and Microsoft solutions.

10. Develop strategic account growth plans to increase recurring revenue.

11. Drive cross-selling and upselling opportunities across the customer base.

12. Take ownership of CRM management and commercial processes.

13. Oversee pipeline management, forecasting, lead allocation and opportunity tracking.

14. Ensure CRM compliance across the business.

15. Develop meaningful sales dashboards, KPI reporting and performance metrics.

16. Improve forecasting accuracy and commercial visibility.

17. Provide regular reporting to Directors covering pipeline, forecasting, performance, customer growth, sales trends and strategic recommendations.

About You

1. Experience leading and developing successful B2B sales teams.

2. Proven track record of delivering sustainable revenue growth.

3. Experience within MSP, Managed Print, Telecommunications, Office Technology or Business Technology sectors.

4. Strong CRM management, reporting and sales operations experience.

5. Experience driving both new business acquisition and customer retention.

6. Proven ability to improve sales performance through coaching and accountability.

7. Strong commercial awareness with the confidence to influence business strategy.

8. Excellent communication, presentation and negotiation skills.

9. Ability to build trusted relationships with customers, colleagues and senior stakeholders.

10. Ambitious, commercially driven and passionate about developing high-performing teams.

What Success Looks Like

• Increased new business revenue

• Improved CRM accuracy and forecasting

• Increased recurring revenue and customer retention

• Improved cross-selling and upselling performance

• A high-performing, accountable sales culture

• Increased networking and business development activity

• Measurable growth across all business units

What We Offer

• £55,000 - £65,000 Basic Salary

• Uncapped Commission

• Travel Expenses

• Company Pension

• Ongoing Professional Development

• Direct access to Directors and strategic decision-making

• Opportunity to shape the future of a growing technology business

Why Join Veritas?

This is an opportunity to take ownership of a growing commercial function, influence business strategy and play a key role in the next phase of Veritas' growth.

If you're an ambitious sales leader looking to make a genuine impact, we'd love to hear from you.