Head of Service Domestic Abuse

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Head of Service - Nottingham City Services
Location: Heathcote Building, Nottingham
Salary: £39,755 per annum FTE
Hours: 37 hours per week
Contract: Temp to perm (initial 3 months)
Working Pattern: Office based initially, with up to 2 days working from home available after successful completion of probation

Red Snapper Recruitment are currently recruiting for an experienced Head of Service to join a specialist organisation supporting women and children affected by domestic violence and abuse.
This is a senior leadership position, working closely with the Director of Operations and overseeing a team of 4 Team Managers. The successful candidate will play a key role in the strategic and operational management of frontline services, ensuring high-quality support, strong performance and effective partnership working.

The Role
As Head of Service, you will support the Director of Operations in leading an effective and cohesive operational management team.
You will oversee the development and delivery of specialist frontline services, ensuring that:

• Services provide the highest standards of support to survivors
• Contract and performance requirements are met
• Services are shaped around the needs and lived experience of survivors
• Teams are well managed, supported and developed
• Strong relationships are maintained with statutory, voluntary and community partners
• Service delivery is continually reviewed and improved

You will also be a member of the Senior Leadership Team, contributing to organisational strategy, planning and development.
Key Responsibilities

• Provide consistent and supportive leadership to staff and managers across the service
• Line manage and support Team Managers, ensuring effective performance and development
• Monitor operational performance and identify opportunities for improvement
• Develop and implement service delivery plans in line with organisational strategy
• Build and maintain effective relationships with commissioners and multi-agency partners
• Ensure services meet contractual, quality and safeguarding requirements
• Oversee complex cases, risks and demanding team caseloads
• Support effective monitoring and evaluation of services
• Contribute to governance, reporting and organisational decision-making
• Work within budgets and support financial monitoring
• Contribute to tendering and fundraising processes
• Lead and manage change and service development
• Ensure relevant legislation, policies and best practice are followed
• Promote a culture of quality improvement, innovation and collaborative working
• Contribute to the development of services for women and children affected by domestic violence and abuse

About You
We are looking for an experienced senior manager with a strong background in domestic abuse/violence against women and girls (VAWG) services, ideally within the charity, care, support or voluntary sector.
You will need:

• Significant management and leadership experience, including experience working with women and children affected by domestic violence and abuse
• Experience managing crisis situations and complex cases
• Significant experience developing and leading services, including managing change
• Strong experience of staff management and development
• Experience managing multiple projects and ensuring contract compliance
• Experience overseeing projects within complex environments and working with a wide range of internal and external partners
• Experience supporting teams to monitor and evaluate their work and meet outcomes and contract requirements
• Experience working within budgets and financial monitoring
• Experience chairing complex multi-agency meetings
• Experience of tendering and fundraising processes

Knowledge & Skills
The successful candidate will have:

• Significant knowledge of domestic violence and abuse, trauma-informed service delivery and current developments
• Strong knowledge of planning, case management and contract compliance
• Knowledge of project management, quality assurance and contract compliance processes
• An understanding of the different forms and impacts of domestic abuse across communities
• Experience working with commissioners and statutory and voluntary sector partners
• Excellent project management and people management skills
• The ability to plan strategically and develop, implement and review service delivery plans
• Excellent verbal and written communication and presentation skills
• Strong data analysis and report-writing skills
• Good financial skills, including the ability to help create and manage budgets
• Proven ability to implement development plans and manage change
• The ability to lead a service effectively under pressure and deal with difficult or unpredictable situations
• Strong partnership and relationship-building skills
• The ability to monitor and evaluate services and produce high-quality reports
• The ability to work independently, prioritise workloads and meet deadlines

Qualifications & Requirements

• Education to degree level or equivalent
• Evidence of significant self-development within the last 2 years
• Full UK driving licence and access to a car for work purposes
• Must be eligible to work in the UK
• Enhanced DBS check will be required for the post

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.