Head of Service Operations in Bushy Hill, Surrey

Hybrid working | 12-month fixed-term contract | £6,000 annual vehicle allowance

Lead the managers who keep repairs, installations and compliance work moving from the first customer call to job completion.

RecruitME is hiring a Head of Service Operations (Property Maintenance) for an established, growing, family-run property maintenance provider. This senior leadership role reports to the Managing Director and oversees the managers responsible for repairs administration, installations, compliance, commercial works and scheduling.

You’ll work across the contact centre, administration and field operations to improve handovers, reduce missed appointments and duplicate work orders, and give residents a more reliable service.

What you’ll do

• Lead and coach multiple team managers, set clear performance expectations and develop their teams.
• Improve how jobs are booked, scheduled, tracked and closed across the contact centre and field operations.
• Use KPIs, quality checks and customer feedback to identify recurring problems and measure the impact of changes.
• Present practical recommendations to senior leaders and lead their implementation across departments.
• Maintain accurate records and audit trails, manage operational risks and meet contractual and regulatory requirements.

Blue light, Armed Forces and civilian leadership

We welcome senior leaders from police control rooms, ambulance and NHS Emergency Operations Centres, fire and rescue control rooms, HM Coastguard and other emergency response services. We also welcome veterans, Reservists and service leavers from the Royal Navy, Royal Marines, British Army and Royal Air Force who have led managers in operations, logistics or operational support.

Experience in property maintenance, facilities management, social housing, contact centres or field service is also relevant. Mechanical and electrical services or social housing maintenance experience is desirable.

What you’ll bring

• Senior leadership experience in service delivery, operations or administration, with responsibility for multiple managers and large teams.
• A record of improving a high-volume service using performance data, KPIs and quality monitoring.
• Experience leading change across departments and influencing senior stakeholders.
• Confidence using Excel and workflow or job management systems.

Benefits

• £6,000 annual vehicle allowance.
• Private healthcare and life cover equal to one year’s salary.
• Company pension.
• Company sick pay of five days at full pay and five days at half pay.
• 33 days’ holiday and flexible working hours, subject to eligibility.
• Career development opportunities and funded professional training, subject to eligibility.
• Employee Assistance Programme and volunteering allowance, subject to eligibility.

Apply through RecruitME with your CV.