Helpdesk Administrator

Help Desk Administrator – Bracknell - Temp to Perm (Immediate Start)

Location: Bracknell

Basic Salary: £30,000 Per Annum

Hours of Work: Monday - Friday 8am-5pm

A World Leading Service provider who operates on an international scale is looking for a Help Desk Administrator based in Bracknell area working for the large corporate building. This role is with the hours of Mon-Fri 8am-5pm so the successful candidate will have to be available immediately and must have experience in working on the helpdesk before using CAFM experience and dealt with planning reactive.

Key responsibilities:

• Monitoring and responding effectively and quickly to requests received by the FM Helpdesk.
• Providing support or assistance for incoming issues related to FM.
• Working through the process of solving problems with clients.
• Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.
• Walking clients through FM processes and functions to ensure all KPIs & SLAs are met.
• Reporting customer feedback and trends to Management Team.
• Answer Helpdesk / Switchboard calls.
• Log service requests on CAFM system.
• Continually updating customers using the communication Strategy.
• Request updates from Hard / Soft Services teams.
• Updating client on service requests.
• Manage sub-contractor callout process.
• Manage work orders and ensure accuracy data is achieved.
• Assist in all sites across the account achieving the highest level of statutory compliance.
• Promote QHSE and drive tangible improvements in safety performance and culture.
• Provide administrative support to local line management at all levels.
• Working with the Account Management and team ensuring that best practice in health & safety is adopted and regularly reviewed
• Meaningful and accurate reports are generated as required.
• Work Closely with the Soft Services Manager and Engineering Team ensuring all supplier visits are co-ordinated and planned.

Key Requirements:

• Must have FM and Helpdesk experience
• Strong organisation skills.
• Can work well in a large team and can also Multi-task
• Previous experience in client facing role
• Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client.
• Experience in accounting or finance will be an advantage.
• Confident with Excel
• Must be able to demonstrate a strong sense of customer focus
• Self-motivated and systematic.
• Results/task orientated attention to detail and accuracy.
• Excellent time management and organisation skills.

If this role would be of any interest then please do apply for the role below