Helpdesk /Contract Support

The Company:

A UK-based FM company delivering 24/7/365 maintenance services throughout the UK, supported by our regional office network. We deliver engineering excellence across a wide range of buildings, including hospitality venues, retail, healthcare, educational establishments, government buildings, and commercial properties.

The Role:

Due to continued growth, we are looking to recruit a Contract Support / Helpdesk Administrators to support and work out of the Solihull office. 

This is a fast-paced, client-facing role requiring strong organisation, communication, and problem-solving skills.

You will act as a key point of contact between clients, engineers, and subcontractors, ensuring reactive maintenance works are logged, managed, and closed out efficiently.

Key Responsibilities:

• Logging and allocating reactive call-outs on the CAFM system.
• Updating clients with engineer ETAs
• Managing and updating client portals
• Raising and upgrading quotations
• Allocating subcontractors and ordering materials (with support from the Contracts Manager where required)
• Handling reactive client enquiries
• Reviewing works completed daily and actioning follow-ups
• Logging and tracking related subcontractor quotations
• Monitoring and reviewing all open jobs to ensure timely completion
• Completing job close-down processes
• Raising and processing invoices
• Signing off reactive purchase orders
• Assisting contractor support with PPM paperwork processing

Requirements:

• Previous experience in a helpdesk, contract administration, or facilities / M&E environment
• Experience of using a CAFM system
• Strong organisational and multitasking skills
• Excellent communication and client-facing ability
• Proficient with systems and client portals
• Ability to work under pressure and prioritise workloads effectively

Salary & Benefits:

• Salary: £28,000 to £32,000 (depending on experience)
• 40 hour week - Monday to Friday
• 23 days holiday plus bank holidays