Helpdesk Coordinator in Bury St Edmunds, Suffolk

Time Appointments are proud to be recruiting on behalf of a leading local business who are currently seeking to appoint a Helpdesk Coordinator to join their team. This is a fantastic opportunity for a professional individual with helpdesk and scheduling experience to work for a highly successful business with an outstanding reputation.

Key Duties & Responsibilities:

• Managing and processing helpdesk phone calls and emails
• Liaising with clients, customers and contract support teams
• Logging sales orders and all reactive works in a timely and efficient manner, and assigning to engineers and contractors
• Uploading documents, job numbers, service hours, and contact details
• Supporting the operation to ensure that value for money is being secured from sub-contractors
• Providing effective administrative support to the wider business as and when required

Skills & Experience Required:

• Proven administrative experience gained from a similar helpdesk/service coordinating/scheduling role
• Strong attention to detail and problem-solving abilities
• Effective communication and interpersonal skills, both verbal and written
• Excellent organisational and multitasking abilities
• Ability to work well under pressure and meet deadlines
• Excellent IT skills, including the use of Microsoft packages