HelpDesk Infrastructure Engineer

ACS Staffing Solutions

Helpdesk Infrastructure Engineer

Northampton (Need to be a car driver)

£35,000 - £40,000 (depending on experience)

Full time: Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)

ASAP Start

 

About Us

We are a friendly and growing team, offering a great opportunity for an IT professional to develop their career while working with a wide range of customers and technologies.

 

The Role

We are seeking a Helpdesk Infrastructure Engineer to join a supportive and forward-thinking IT team. This is an excellent opportunity for an IT professional to expand their technical knowledge while working with a diverse range of systems, customers, and technologies.

The successful candidate will provide day-to-day technical support, helping customers resolve issues and ensuring their IT environments continue to operate effectively. The role will cover a variety of technologies, including Microsoft 365, Azure, Windows Server, networking, and cloud-based solutions.

The position will involve delivering support remotely, with occasional travel to customer locations to assist with on-site technical requirements.

 

Key Responsibilities

  • Provide IT support by phone, email, and remote access.
  • Troubleshoot and resolve technical issues.
  • Support customer computers, servers, networks, and cloud systems.
  • Install and configure hardware and software.
  • Maintain accurate records of work completed.
  • Create and update technical documentation.
  • Carry out occasional on-site customer support.
 

About You:

We are looking for an experienced IT support professional with:

  • 3+ years’ experience in an IT support or infrastructure role.
  • Strong troubleshooting, problem-solving, and communication skills.
  • A customer-focused approach with the ability to work independently and as part of a team.
  • A full UK driving licence and access to a vehicle.
Experience with the following technologies is required:

  • Windows Server, Active Directory, Group Policy, DNS, DHCP, Networking, and VPNs.
  • Remote Desktop Services, Microsoft 365, Azure, Intune, and Defender.
Experience with firewalls, switches, servers, storage, virtualisation, and Microsoft certifications (AZ-900/AZ-104) would be advantageous. Knowledge of mobile devices and Mac, iOS, Android, or Linux environments would also be beneficial.

 

Benefits include:

  • Competitive salary based on experience.
  • 25 days holiday plus bank holidays.
  • Extra holiday day after 3 years’ service.
  • Pension scheme.
  • Free parking.
  • Office snacks and drinks.
After successful completion of probation:

  • Hybrid working available (up to 2 days per week).
  • Private medical cover.
  • Healthcare cash plan.
  • Performance bonus scheme.
  • Opportunity to join weekend support.
Apply Now →

Application opens at the source listing. Free for jobseekers.

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