Helpdesk Manager

Helpdesk Coordinator – Clydebank

If you're the person who can keep engineers, clients, subcontractors and projects moving when everything starts happening at once, this could be the opportunity for you.

Join an established engineering business with long-term government contracts, giving you the stability of recurring work while offering plenty of variety day to day.

As Helpdesk Coordinator, you'll become the central point of contact between customers and the engineering workforce—allocating reactive and PPM work, managing diaries, coordinating subcontractors and making sure jobs are updated and closed out properly.

Be the person clients rely on – handle enquiries professionally and keep customers informed.

Keep engineers moving – allocate work, manage ETAs and coordinate the regional engineering team.

Stay in control – manage CAFM records, purchase orders, quotations, certification and job costing.

Work on meaningful contracts – support Project Managers delivering works across government estates.

You'll need facilities management helpdesk experience, excellent organisation and the confidence to communicate with everyone from engineers to senior clients.

If you're naturally organised, enjoy solving problems and get satisfaction from making complicated things look easy, this could be your next move.

Keep the jobs moving. Keep the clients happy. Become the person everyone knows they can rely on.