Helpdesk Manager - Wigan
Posted by PRS
£36,000 – £38,000 a year
Wigan · Permanent
What you’ll be doing
- Manage the day-to-day running of the helpdesk, support the team and organise rotas to maintain cover.
- Work closely with contract teams, engineers and clients to prioritise maintenance requests, chase progress and keep people updated.
- Take ownership of escalated client issues and follow them through to resolution.
- Use Joblogic to produce reports on job progress, outstanding work and helpdesk performance.
- Step in to log jobs, handle calls and support the team during busy periods or staff absences.
- Experience managing or supervising a helpdesk, service desk or maintenance scheduling team.
- Confidence dealing with clients, coordinating with engineers and managing competing priorities.
- Experience using a helpdesk, CAFM or job management system to track work and produce reports. Experience with a similar system is welcome, and a member of the team will help you get up to speed with Joblogic.
- Facilities management, building services or maintenance experience would be an advantage.
- A practical approach to team management and the flexibility to cover working patterns such as 7.30am–4.30pm or 8.00am–5.00pm when needed.
If you enjoy running a helpdesk and staying involved in the day-to-day work, we’d like to hear from you.Interested - Apply through Indeed with your CV
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