Here to Help Assistant

Role: Here to Help Assistant (General)

Salary: £13.45 per hour

Hours: To work all home matches for the 26/27 season

Location: American Express Stadium, Brighton, BN1 9BL

Contract Type: Worker Agreement

Deadline Day: 1st July 2026

About Brighton & Hove Albion FC

We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

Help us deliver exceptional matchdays to our loyal fans

As a member of the Here to Help team, you will be the face of the club on matchdays. Your role is to provide an exceptional, welcoming, and smooth experience for all supporters and visitors from the moment they arrive at the stadium. You will deal with general enquiries from customers relating to matchday and ticketing.

You will be based outside the stadium on matchdays, so bring your smile, your energy and your best all-weather spirit!

Your customer service background

We are looking for people who genuinely love helping others and know how to deliver standout customer service. You will be an excellent communicator who champions our Team Brighton values at all times.

We have 19 home Premier League games each season and some additional cup games and friendlies. Applicants must be available to work on all home match days. Due to the nature of this role, it is not suitable for a season ticket holder because the working hours are through to the final whistle.

Our values are essential to our success

Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

- Treat People Well

- Exceed Expectations

- Aim High. Never Give Up

- Act with Integrity

- Make it Special

- Be Fan Focused

Our commitment to EDI

We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team.

Safeguarding is part of everything we do

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.