Hire Controller

Holt Recruitment Ltd

We are recruiting for an experienced Hire Controller to join a well-established and growing business within the construction equipment and plant hire sector.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment where no two days are the same. As the first point of contact for customers, you'll play a key role in coordinating equipment hire, ensuring excellent customer service, and supporting the smooth day-to-day operation of the depot.

The Role As a Hire Controller, you'll be the link between customers, the engineering team and the transport department, ensuring equipment is available, prepared and delivered efficiently.

Key Responsibilities
  • Respond to customer hire enquiries via telephone, email and online booking systems.
  • Process hire requests and accurately manage bookings.
  • Monitor equipment availability and maintain accurate hire records.
  • Coordinate with engineering teams to ensure equipment is serviced, prepared and ready for hire.
  • Liaise with transport teams to organise timely deliveries and collections.
  • Provide outstanding customer service and build strong relationships with customers.
  • Support the depot team with general administrative duties as required.
  • Ensure all documentation is completed accurately and in line with company procedures.
What We're Looking For We're keen to speak with candidates who have experience in a similar Hire Controller or Hire Desk role, ideally within one of the following sectors:

  • Plant Hire
  • Powered Access
  • Tool Hire
  • Lifting Equipment
  • Material Handling
  • Construction Equipment
You'll also have:

  • Strong organisational and multitasking skills.
  • Excellent communication and customer service abilities.
  • Good IT skills, including Microsoft Office and hire management systems.
  • The ability to work effectively in a busy depot environment.
  • A proactive and positive approach to problem-solving.
What's on Offer
  • Competitive salary.
  • Stable, full-time permanent position.
  • Opportunity to join a growing and successful business.
  • Friendly and supportive team environment.
  • Long-term career development opportunities.
  • Ongoing training and professional development.
If you have experience working within the hire industry and enjoy delivering excellent customer service while keeping operations running smoothly, we'd love to hear from you. Apply today for a confidential discussion.

 

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