Hire Coordinator - Burton Latimer, Kettering
Posted by Kemp Recruitment Ltd
Location: Burton Latimer, Kettering
Salary: Competitive, depending on experience
An exciting opportunity has arisen for a Hire Coordinator to join a fast-growing materials handling and equipment solutions business.
You will play a key role in supporting the day-to-day hire and sales administration functions, ensuring customers receive a high level of service and that all hire and sales activity is processed accurately and efficiently.
This is a varied administrative role working closely with customers, suppliers, transport providers, service teams and sales colleagues.
The ideal candidate will be organised, proactive and customer-focused, with previous experience within plant, equipment, hire or a similar industry.
Daily responsibilities:
- Coordinate the day-to-day short-term hire activity, including scheduling and customer communication.
- Arrange transport and deliveries for hired equipment.
- Prepare and issue quotations and process hire invoices.
- Support sales administration, including preparing sales packs and purchase orders.
- Liaise with suppliers regarding equipment orders and deliveries.
- Update and maintain accurate equipment and customer records on internal systems and CRM.
- Process equipment invoices and assist with third-party finance and sale/buyback arrangements.
- Ensure all hire and sales administration is completed accurately and within agreed timescales.
- Develop relationships with existing suppliers and identify new suppliers for cross-hire opportunities.
- Build strong customer relationships and deal with queries or issues promptly.
- Work closely with the service and sales teams to ensure a smooth customer journey.
- Use CRM and business systems effectively and contribute to process improvements.
- Work towards agreed hire and sales KPIs.
Experience you will need:
- Previous experience within plant, equipment, machinery or vehicle hire environment.
- Strong administration and organisational skills.
- A proactive approach with the ability to manage multiple tasks and priorities.
- Excellent customer service and communication skills, both over the telephone and face-to-face.
- Good attention to detail and a high level of accuracy.
- Experience using Microsoft 365 and CRM/business management systems.
- Ability to work effectively as part of a close-knit team.
- A customer-focused approach with the confidence to resolve queries and issues.
- Previous experience within a hire, service or similar environment.
Package:
- Hours: Monday to Friday, 40 hours per week, with flexibility between 07:00–18:00.
- Competitive salary
- 24 days annual leave plus 8 statutory days
- Statutory pension contribution
- Opportunities for training, development and career progression
- Supportive, close-knit working environment
- Long-standing family-business culture
If this sounds of interest, please contact Celi on (phone number removed) or apply today.
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