Hire Desk Controller

Are you passionate about delivering exceptional customer service in a fast-paced environment? Hudson Lifting has an exciting Hire Desk Controller opportunity!

Location: Birmingham, B37 7HE

Salary: £29,741.40 per annum

Hours: Full Time, Permanent

Hours: Monday to Friday, 07:30 AM to 5:30 PM

About Us:

Hudson Lifting is an award-winning provider of lifting equipment and services, known for offering bespoke solutions and products of the highest quality. Our collaborations with top brands like Tractel, Genie, Gunnebo, Hi-Force, and many more mean we offer the best in the business. We are committed to maintaining ISO 9001 and ISO 14001 standards to deliver the quality and reliability our customers expect.

At Hudson Lifting, we’re committed to providing innovative lifting solutions and exceptional service to our clients across London and the surrounding counties. With over 40 years of experience, we’ve earned a reputation for offering high-quality equipment and unmatched customer service. We care about our people, our clients, and the environment, and we’re proud to foster a supportive, inclusive work culture.

With a strong foundation and a forward-thinking approach, our vision is to become the leading provider of lifting solutions in the UK – and we want you to be part of that journey!

Hire Desk Controller – The Role:

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, high-volume environment? If so, we want to hear from you!

Hudson Lifting is looking for a motivated Hire Desk Controller to join our dynamic team. You’ll play a vital role in supporting our customers and ensuring they have the right equipment for their needs.

Hire Desk Controller – Key Responsibilities:

- Providing top-notch customer service by handling inquiries for lifting equipment and our full range of products

- Liaising with customers regarding all hire, sales, and service inquiries, offering solutions tailored to their needs

- Promoting our company and services proactively, ensuring customers are aware of all we offer

- Negotiating hire rates, preparing detailed quotations, and ensuring all specifications are clear

- Performing administrative duties, including resolving any customer queries efficiently

- You may also be asked to take on additional tasks as needed to support the team and our customers

Hire Desk Controller – You:

- Has excellent customer service skills and experience in a high-volume hire desk environment

- Can work independently, with strong organizational skills and a proactive approach.

- Knowledge of lifting and safety equipment is a plus, but don’t worry if you’re not an expert – we’ll provide all the training you need

- Has a passion for customer satisfaction and a strong desire to contribute to a growing, forward-thinking company

What’s in it for you?

- Competitive salary and a comprehensive pension scheme.

- 25 days holiday plus bank holidays.

- Death in service benefit for added peace of mind.

- Company uniform and PPE provided.

- Access to an Employee Assistance Programme for your well-being.

- Continuous training and career development opportunities to help you grow with us.

Hudson Lifting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need any reasonable adjustments to attend an interview, please let us know, and we’ll be happy to accommodate.

Ready to take the next step in your career? If you're excited by the prospect of working in a fast-paced and rewarding environment with a team of experts, we want to hear from you!

To submit your CV for this Hire Desk Controller click ‘Apply’ now!