Hire Desk Controller

Are you highly organised with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, detail-focused environment? If so, we want to hear from you!

Hudson Lifting is looking for a proactive Hire Desk Controller to join our dynamic team.

Location: Bridgwater Depot, TA6 6GY

Salary: £29,741.40 per annum

Working hours: Full-time, Monday to Friday, 07:30 AM to 5:30 PM

About Us:

Hudson Lifting is an award-winning provider of lifting equipment and services, known for offering bespoke solutions and products of the highest quality. Our collaborations with top brands like Tractel, Genie, Gunnebo, Hi-Force, and many more mean we offer the best in the business. We are committed to maintaining ISO 9001 and ISO 14001 standards to deliver the quality and reliability our customers expect.

At Hudson Lifting, we’re committed to providing innovative lifting solutions and exceptional service to our clients across London and the surrounding counties. With over 40 years of experience, we’ve earned a reputation for offering high-quality equipment and unmatched customer service. We care about our people, our clients, and the environment, and we’re proud to foster a supportive, inclusive work culture.

With a strong foundation and a forward-thinking approach, our vision is to become the leading provider of lifting solutions in the UK – and we want you to be part of that journey!

Hire Desk Controller – The Role:

This is a varied role combining customer service, coordination, and administration, where you’ll play a key part in ensuring smooth day-to-day operations and an excellent customer experience.

What you’ll be doing:

- Acting as a central point of contact for customer enquiries across hire, sales, and service

- Managing the full hire process from enquiry through to completion, ensuring all information is accurate and up to date

- Preparing quotations, confirming orders, and ensuring all specifications and documentation are clearly recorded

- Coordinating closely with internal teams to ensure equipment availability, timely dispatch, and efficient service delivery

- Maintaining and updating systems, records, and hire documentation to ensure compliance and accuracy

- Handling administrative tasks such as order processing, contract management, and resolving customer queries promptly

- Supporting the wider team with general administrative duties and operational tasks as required

- Proactively promoting our products and services, ensuring customers are aware of our full offering

Hire Desk Controller - We’re looking for someone who:

- Has demonstrable experience in a hire desk, customer service, or administrative role (equipment hire experience is desirable but not essential)

- Has strong administration and organisational skills, with the ability to manage multiple tasks in a high-volume environment

- Demonstrates excellent customer service skills with confidence in handling enquiries and building relationships

- Is detail-oriented, with a high level of accuracy when processing orders and maintaining records

- Can work independently and as part of a team, using a proactive and solutions-focused approach

- Knowledge of lifting and safety equipment is beneficial, but full training will be provided

Why join us?

- Competitive salary and a comprehensive pension scheme

- 25 days holiday plus bank holidays

- Death in service benefit for added peace of mind

- Company uniform and PPE provided

- Employee Assistance Programme to support your wellbeing

- Ongoing training and career development opportunities

Apply Today:

Hudson Lifting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require any reasonable adjustments for the recruitment process, please let us know.

Ready to take the next step in your career? If you’re looking for a varied role where organisation, customer service, and teamwork come together, we’d love to hear from you.

To submit your CV for this varied Hire Desk Controller opportunity, click ‘Apply’ now!