Hire Desk Controller - Plant & Tool Hire in West London
Posted by Gordon Yates Recruitment Consultancy
£43,000 – £45,000 a year
West London · Permanent
West London | £45,000 Basic + Overtime + Bonus + Company Vehicle
Permanent | Full-time
Monday to Friday, 6am to 5pm, plus two Saturday mornings per month (paid overtime)
Do you have experience in plant hire, tool hire, construction equipment or builders' merchants? We're recruiting for a busy and growing tool and equipment hire business in West London, looking for an experienced, hands-on individual to join its friendly team.
This is a fantastic opportunity for someone who understands the construction and equipment hire industry, enjoys dealing with trade customers and wants a varied role combining hire desk operations, customer service, equipment knowledge and practical operational support.
With a £45,000 basic salary, additional overtime, discretionary bonus and a company vehicle following probation, there's an attractive package on offer for the right person.
What You'll Be Doing You'll play an important role in the day-to-day running of a busy hire operation, working closely with customers and colleagues to ensure equipment hire requirements are handled efficiently.
Your responsibilities will include:
- Managing enquiries and bookings for plant, tools and construction equipment
- Advising customers on suitable equipment for their requirements
- Dealing with trade customers, contractors and building professionals face-to-face, by telephone and email
- Processing hire orders, returns and customer information accurately
- Coordinating equipment availability, collections and deliveries
- Building and maintaining relationships with regular trade customers
- Supporting sales activity and identifying additional hire opportunities
- Using internal hire management systems and Microsoft Office
- Assisting with equipment movement, loading and unloading when required
- Supporting the wider warehouse and operational team during busy periods
You'll ideally bring:
- A good understanding of construction tools, machinery and hire equipment
- Experience dealing with trade customers, contractors or construction businesses
- Previous hire desk, equipment rental, trade counter, sales or operational experience
- Confidence discussing equipment requirements and assisting customers with their enquiries
- Strong organisational skills and the ability to manage multiple priorities
- A friendly, professional and commercially minded approach
- Good IT skills and confidence using databases and Microsoft Office
- A reliable, hardworking attitude and willingness to get involved in practical tasks
- The ability to safely handle equipment weighing approximately 15–20kg, with appropriate assistance or handling equipment where needed
- A full UK driving licence, essential
Working Hours & Package
- £45,000 basic salary, covering Monday to Friday, 6am to 5pm, including paid breaks
- Minimum two Saturdays per month, 7am to 1pm, paid as additional overtime
- Discretionary annual performance-related bonus
- Company vehicle following successful completion of probation
- 28 days' annual leave, including bank holidays
- Permanent employment with a growing business
- Friendly, supportive and close-knit team
- A varied position combining customer contact, equipment hire and hands-on operations
If you're currently working in plant hire, tool hire, equipment rental, a builders' merchant or a related construction environment, this could be an excellent opportunity to put your industry knowledge to good use.
We're looking for someone who knows their way around construction equipment, enjoys working with trade customers and is equally comfortable managing the hire desk or helping colleagues with the practical side of the business.
If you've got the industry knowledge, a great work ethic and enjoy being part of a busy team, we'd love to hear from you.
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