Hire Desk Controller

Are you looking to join a local company that offers specialist construction solutions and through the effective management of all resources available, ensures that customer service is maintained at the highest levels whilst operating within the company’s policies and meeting the overall objectives of the business? We currently have an exciting opportunity for a Hire Controller based in Lymington offering a competitive salary and working with a fantastic team.

Role Responsibilities of Hire Coordinator:-

As the Hire Coordinator, you will provide full support to your line manager ensuring all administration records are completed on time and accurately, while working closely with all members of the internal sales team. Your duties will include;-

• Responding to incoming telephone calls and emails from customers, providing prompt and professional service.
• Processing on-hire and off-hire requests using our dedicated hire management system with a high level of accuracy.
• Preparing and issuing hire quotations based on customer requirements.
• Coordinating with operational depots and the transport team to arrange equipment deliveries, collections, and exchanges.
• Liaising with internal teams to ensure orders are fulfilled correctly and on time.
• Maintaining accurate records of customer activity, hire information, and system data.
• Assisting with checking product availability and supporting depot stock control processes.
• Helping to resolve any service issues or queries efficiently and escalating when required.

The Ideal Hire Coordinator:-

The ideal candidate will be enthusiastic and willing to learn. You will have excellent customer service skills and a professional & friendly telephone manner. Good organisational and time management skills are essential along with the ability to multi task . Due to location you must be able to drive and have own vehicle.

Hire Controller

Lymington SO41

Salary - £28,000

Monday - Friday

Hours are 8:30am - 5pm Monday to Friday

25 Holiday days + Bank Holidays