Homeownership Officer

Niyaa People Ltd

We are recruiting on behalf of one of our clients, a well-established organisation within the social housing sector, for an experienced Homeownership Officer to join their team on a permanent basis.
This is an excellent opportunity for a housing professional with strong experience across homeownership, leasehold and estate/scheme management.

Key Responsibilities of a Homeownership Officer:
  • Manage a portfolio of leasehold and homeownership properties, providing a high-quality and customer-focused service.
  • Ensure compliance with leasehold legislation, policies and procedures, maintaining accurate and up-to-date records.
  • Provide advice and support to homeowners and leaseholders, dealing with enquiries, complaints and complex cases.
  • Manage service charges, major works and other homeownership-related charges.
  • Carry out routine visits to homeownership schemes and estates, working closely with Estates Services to assess environmental standards, identify and resolve communal maintenance issues and improve shared spaces.
  • Liaise with internal teams, contractors, solicitors and other stakeholders to ensure effective service delivery.
  • Produce and monitor performance information, including KPIs, trends and exception reports, identifying risks and opportunities for service improvement.
  • Support senior management with accurate performance information and contribute to improving customer satisfaction and service outcomes.
Essential Experience
  • Previous experience within the social housing sector.
  • Experience in a homeownership, leasehold, shared ownership or housing management role.
  • Good knowledge of leasehold legislation, service charges and homeownership processes.
  • Experience of estate/scheme management and working with residents and internal service teams.
  • Strong communication, organisation and problem-solving skills.
  • Experience managing complex cases, complaints and competing priorities.
  • Good IT skills, including experience working with housing management systems and performance data.
What’s on Offer
  • Permanent position
  • £35,000 – £39,000 per annum
  • Opportunity to join an established social housing organisation
  • A varied role combining homeownership, estate management and performance-focused responsibilities
If you have strong social housing experience and a background in homeownership/leasehold services, we would be keen to hear from you.

Please apply or contact (url removed)
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Application opens at the source listing. Free for jobseekers.

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