Hospitality Manager
Meridian Business Support
Swaffham, Norfolk
£32,000 per annum (DOE)
Full time, Permanent
About the Role As Hospitality Manager, you will lead the delivery of an outstanding resident experience across all hospitality services within the home. This is a varied, hands-on role overseeing food service, activities, housekeeping, maintenance, and overall customer experience.
You will play a key role in creating a warm, welcoming environment for residents, visitors, and staff, ensuring the highest standards of service, engagement, and wellbeing are maintained throughout the home.
Key Responsibilities
- Create a caring and welcoming service experience centred on compassion, empathy, and respect.
- Lead and motivate hospitality teams to deliver exceptional resident experiences.
- Oversee food service operations, working closely with the chef to ensure high-quality meals are delivered efficiently.
- Develop and support engaging activities and lifestyle programmes that promote wellbeing and social interaction.
- Maintain excellent housekeeping standards and a positive first impression throughout the home.
- Coordinate maintenance activities to ensure the environment remains safe, comfortable, and well-presented.
- Manage hospitality budgets, balancing service quality with effective cost control.
- Build strong relationships with residents, families, colleagues, and external stakeholders.
- Ensure teams are appropriately trained, supported, and equipped to perform their roles effectively.
- Maintain compliance with health and safety legislation, employment regulations, and company policies.
- Previous hospitality management experience, ideally within a care home, hotel, or similar customer-focused environment.
- Excellent leadership, communication, and people management skills.
- A genuine passion for delivering exceptional customer service and resident wellbeing.
- Strong organisational and time management abilities.
- Experience managing operational standards, budgets, and staff performance.
- Knowledge of health and safety and employment legislation.
- Comprehensive induction and training programme.
- Career development and progression opportunities.
- Employee Assistance Programme.
- Blue Light Card reimbursement.
- Loyalty holiday scheme, with the opportunity to earn additional annual leave based on length of service.
- Paid DBS check.
- Hospitality Managers
- Hotel Operations Managers
- Guest Experience Managers
- Front of House Managers
- Catering & Hospitality Managers
- Deputy Care Home Managers with hospitality leadership experience
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
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