Host/Receptionist

Host/Receptionist
Location: London, W2 6HY
Hours of work: 37.5
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Host / Receptionist to join the Workplace Experience Team.

Job Overview

In this role, you will create a welcoming and supportive environment for visitors, guests, and colleagues, ensuring an exceptional workplace experience from arrival through to departure.

We are looking for someone with a natural hosting style who thrives in a customer-facing environment. You will play a key role in delivering outstanding service, supporting workplace operations, and helping to create a positive and engaging experience for everyone using the building.

Key Responsibilities

• Welcome visitors and guests in person and over the phone, directing enquiries appropriately.
• Act as the main point of contact for colleagues, visitors, and stakeholders within the lobby and workplace areas.
• Manage and maintain meeting rooms, ensuring they are fully stocked, organised, and ready for use.
• Support housekeeping requests and help maintain a high standard of workplace presentation.
• Deliver exceptional customer service through workplace initiatives, events, and employee engagement activities.
• Build strong working relationships with customers and stakeholders, becoming a trusted point of contact.
• Support the Touchpoint Journey and other user-centric workplace experience concepts.
• Assist with Visitor Management and Meeting Room Management systems and processes.

Person Specification

• Previous corporate, hospitality, or customer service experience.
• Excellent communication and stakeholder engagement skills.
• Strong customer service focus with a professional and approachable manner.
• High level of proficiency in Microsoft Office applications.
• Good time management and organisational skills.
• High degree of accuracy and attention to detail.
• Ability to work collaboratively and respond efficiently to service requests.