Hotel Duty Manager

Hotel Duty Manager

AMR335

Plymouth

£:based on experience-flexibility for the right person.

My client, who own and run a country Manor and hotel with its stunning views and facilities are rightly proud of their history, they have a Country House rich with charm and retaining almost all of its original features. This historical location has recently undergone a full refurb to very high standards standards and in keeping with this high standard the owners are now looking for an experienced Front Of House Manager.

Applicants should be:

1) experienced in the Hospitality industry, front of house experience preferred.

2) been a team leader or manager, someone with high standards and a hard work ethic

3) Happy to get involved in Events (supporting the events manager) 

4) Happy to Deal with customers and complaints.

5) oversee smooth running of Bars and Public areas

6) Mentor and develop part time and full time staff.

7) Be acting Manager in the managers absence

Responsible for overseeing the smooth and efficient operation of the venue during each shift, ensuring excellent guest service, high standards, and a safe, welcoming environment.

Key responsibilities include:

• Leading and supporting the team during shifts.
• Managing guest enquiries, requests, and complaints professionally.
• Coordinating day-to-day operations across relevant departments.
• Maintaining high standards of service, presentation, and cleanliness.
• Handling incidents and resolving operational issues promptly.
• Completing shift handovers, checks, and basic administrative duties.
• Supporting management with staff performance and operational standards.
• Ensuring health, safety, licensing, and company procedures are followed.

The ideal candidate will be confident, organised, approachable, and able to make sound decisions independently while delivering a consistently high standard of guest experience.

Contact Mark Hadfield for more information and discussion about your suitability.