Hotel General Manager - Cameroon (Africa)

Kerry Robert Associates are delighted to be partnering with a hotel located in one of the most vibrant cities in Cameroon in the search for a General Manager.

The successful Hotel General Manager will ensure the optimal management of the real estate, financial, and human resources to offer a high quality experience to customers, and to guarantee the financial stability of the hotel.

Key responsibilities: 

• Develop and execute strategic plans to achieve revenue and profitability targets
• Manage daily operations across all departments, ensuring service quality standards
• Create and monitor departmental budgets while controlling operational costs
• Recruit, train and develop staff while maintaining optimal staffing levels
• Build relationships with guests and handle escalated complaints professionally
• Analyse performance metrics and implement improvements based on data insights
• Ensure compliance with health, safety and regulatory requirements
• ​Collaborate with the Managing Director on improvements and property enhancements

The ideal candidate must have:

• 5+ years of hotel management experience with leadership responsibilities in renowned international groups

• Proven track record of achieving revenue targets and managing P&L statements

• Strong knowledge of property management systems and hotel operations software

• Excellent communication, leadership and interpersonal skills

• Ability to work flexible hours, including weekends, evenings and holidays

• Master's degree in hospitality or business

• Experience with brand standards and quality assurance programs

• Certification from hospitality associations or management training programs

• Fluency in French and English is essential

Benefits

Salary: Depending on experience + bonus

Excellent benefits: Tax free salary plus performance bonuses, expat package and professional development opportunities