Housekeeping Assistant

(Temporary Cover – 2 weeks – Immediate Start)

Reports To: Housekeeping Manager

Location: Pembrokeshire

Hours: 9.30am till 4pm

St David Recruitment is delighted to be working on behalf of a historic and elegant hotel to recruit a Housekeeping Assistant for a temporary assignment over the next couple of weeks.

Nestled in the heart of Pembrokeshire, just a short stroll from charming, cobbled streets and the beautiful coastline, this stunning hotel is a popular destination for travellers and visitors throughout the year.

This is a fantastic opportunity to join a friendly team in a picturesque setting, helping to maintain the hotel's high standards of cleanliness and presentation, creating an exceptional guest experience.

Previous housekeeping or cleaning experience is desirable, but a positive attitude, reliability, and a strong work ethic are essential. If you take pride in delivering excellent standards and are available for an immediate start, we'd love to hear from you.

Our client’s vision is to ensure every guest leaves with a memorable experience and a smile on their face.

Key Responsibilities

• Clean guest bedrooms and public areas to the highest standards, including making beds, dusting, vacuuming, and replenishing guest amenities. Clean and sanitise bathrooms, replacing towels and toiletries as required.
• Transport used linen to the laundry area and restock housekeeping trolleys.
• Report maintenance issues promptly to ensure they are resolved before affecting guests.
• Handle lost property in accordance with company procedures.
• Respond promptly and courteously to guest requests.
• Ensure your uniform is clean, in good repair, and always worn correctly.
• Familiarise yourself with departmental Standards of Performance and consistently apply them.
• Develop a good knowledge of the hotel's facilities and services to confidently assist guests.
• Escalate guest complaints or concerns promptly to your supervisor or Head of Department to ensure timely resolution.
• Remain security conscious, safeguarding guests, colleagues, and hotel property, and report any suspicious activity immediately.
• Communicate effectively with colleagues, supervisors, managers, and other departments to promote teamwork and a positive working environment.

About you

• Positive, guest-focused attitude with excellent customer service skills.
• Hands-on approach and willingness to support the wider team.
• The ability to work independently and use initiative.
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Professional appearance and manner.
• The ability to build positive working relationships.
• Remain calm and organised under pressure.
• Self-motivated, proactive approach to work.
• Put the guest experience at the heart of everything you do.
• Act as a proud ambassador for the Hotels through your behaviour, service, and commitment to their values.

You will be expected to

• Complete all required training, both online and in person.
• Apply the knowledge and skills gained through training in line with company standards.
• Seek clarification or additional training whenever required.
• Take ownership of your own continuous learning and professional development.
• Complying with all company Health & Safety policies and procedures.
• Completing all mandatory Health & Safety training.
• Contribute to a safe working environment for guests, colleagues, contractors, and visitors at all times.
• Following all relevant legislation and hotel procedures, including Health & Safety at Work, COSHH, Fire Safety and Fire Procedures, Manual Handling, Environmental Health, Licensing requirements (where applicable), Any other relevant statutory or company policies.

St David Recruitment Services is working as an employment business on behalf of a client.