Housing Administrator

Job PurposeTo provide high-quality administrative and customer service support for the Rent, Lettings and Support function within Housing Services. The postholder will be responsible for delivering excellent customer service to tenants, applicants, contractors and external stakeholders while maintaining accurate records, processing administrative tasks and supporting the efficient delivery of housing services.Key ResponsibilitiesCustomer Service

• Act as a first point of contact for residents, tenants, applicants and visitors by telephone, email and face-to-face.
• Respond to enquiries promptly, professionally and courteously.
• Provide information on housing services, tenancy matters, rents, repairs and support services.
• Resolve routine customer enquiries and escalate complex cases where necessary.
• Manage customer complaints and service requests in line with organisational procedures.
• Ensure customers receive a positive experience and a high standard of service at all times.

Administration

• Maintain accurate tenant, applicant and property records on housing management systems.
• Process correspondence, forms, applications and housing-related documentation.
• Prepare letters, reports, schedules and meeting documentation as required.
• Update databases and ensure compliance with data protection requirements.
• Support filing, record management and document retention processes.
• Assist with the administration of tenancy sign-ups, renewals and terminations.
• Monitor shared inboxes and allocate enquiries appropriately.

General Duties

• Participate in team meetings, training and development activities.
• Support service improvement initiatives.
• Work collaboratively with colleagues across departments.
• 35 hours per week
• Monday to Friday, with flexibility to meet service requirements
• 4 hours every other Saturday on a rota basis

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