Housing and Support Officer

This is an opportunity to deliver housing management and tailored support services that help vulnerable individuals maintain tenancies and move into independent, settled accommodation. The role suits an organised and compassionate professional who enjoys working with people, managing a varied caseload, and making a positive impact in the community.

Client Details

We're Solo Housing (East Anglia) and whilst we may be small, we are perfectly formed, unique and not afraid to dream big. In short, we are on a mission to make a difference. Our head office is in Bury St Edmunds, we offer flexible agile working and have properties across East Anglia.

Originally established in 1985 as the Campaign for Single Homeless (COSH), we became Solo Housing (East Anglia) in 1996 and area Registered Provider of Social Housing and a Registered Charity.

Since our inception, we've worked tirelessly alongside trusted partner organisations, including local authorities, fellow registered providers, charities and private landlords. Together, we support single people who are facing homelessness, or at risk of losing their home.

We have a hugely supportive and knowledgeable Board and our ambitions include steady but significant growth. We currently only own or lease around 80 units and deliver housing with support to single adult homeless people. Our growth plans are to own at least 424 units of housing by March 2031 and to offer General Needs housing as well as Supported Housing. We are on target to grow to 130 units in the next 6 months.

Description

• Deliver housing management services to residents living in Solo Housing properties.
• Provide person-centred support to help individuals maintain their accommodation and achieve positive outcomes.
• Work with people experiencing homelessness or complex life challenges to improve their independence.
• Ensure compliance with housing policies, legal requirements, and regulatory standards.
• Carry out regular resident visits, support planning, and welfare checks.
• Manage cases effectively, maintaining accurate records and reports on internal systems.
• Work closely with local authorities, landlords, and partner agencies to deliver effective support.
• Maximise rental income through effective tenancy and arrears management.
• Support residents to move on successfully into long-term, settled accommodation.

Profile

A successful Housing and Support Officer should have:

• Have experience delivering housing management and support services within a social housing or support setting.
• Be highly organised, able to manage a varied workload and meet deadlines.
• Demonstrate excellent communication and interpersonal skills with a range of stakeholders.
• Have experience supporting individuals with complex needs and challenging circumstances.
• Hold a full UK driving licence and have access to a vehicle for work purposes.

Job Offer

In return for your hard work and dedication, you can expect:

❖ Competitive Salary: A starting salary of £27,458 pa

❖ Generous Leave: 28 days of annual leave, in addition to bank holidays

❖ Pension Contributions: 6% employer pension contribution with a 2% contribution from you

❖ Health Cash Plan and 3 x Annual Salary Life Assurance: To look after yourself and your family

❖ Flexible Working: A Hub|Home|Roam approach allowing for flexibility in your working practices Training and Technology: Access to the right technology and training to excel in your role and continue your professional development

❖ Supportive and Fun Culture: A culture of support and inclusion, where every voice is valued and everyone can be their true selves. We want our people to enjoy their jobs and to have fun!

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.