Housing Manager

Head of Housing Performance & Insight

Permanent 

37 Hours per week

Salary Range £56,232 to £59,377pa pro rata for hours worked plus Market Forces Supplement of £5766.20

Location Stevenage/Hybrid

About the role
This is an exciting opportunity to play a pivotal role in transforming housing services at Stevenage Borough Council.
We're on an ambitious journey to advance our housing service, strengthen resident engagement, and deliver outstanding outcomes for our tenants and communities.
As our new Head of Housing Performance and Insight, you'll be at the heart of that transformation—driving performance, shaping strategy, and ensuring we meet the highest standards of service and regulatory excellence.
If you're a strategic leader with a passion for using data, insight and innovation to improve services, this is your chance to make a visible difference in a role with real influence and impact.

What you'll be doing
As a key member of the Housing Leadership Team, you will:
• Lead the development of our housing performance and insight strategy, ensuring data drives decision-making and service improvement.
• Play a central role in our improvement journey, helping us achieve our ambition of moving from a C2 to a C1 regulatory grading.
• Provide strategic advice and high-quality performance reporting to senior leaders, Members and Portfolio Holders.
• Oversee governance arrangements, ensuring effective scrutiny, accountability and delivery across housing services.
• Champion a culture of continuous improvement, innovation and customer-focused service design
• Lead and develop a multidisciplinary team spanning resident engagement, housing IT systems, complaints management, data and performance and regulatory oversight

About you
We're looking for an inspiring leader who can combine strategic thinking with operational delivery.
You will bring:
• Significant experience in housing performance, service transformation, regulatory compliance or business improvement.
• A track record of leading change and delivering measurable improvements in complex service environments.
• Strong leadership, communication and stakeholder management skills, with the ability to influence at all levels.
• Experience working collaboratively with residents, councillors, regulators and partner organisations
• A passion for public service and a commitment to delivering excellent outcomes for local communities

Closing date for receipt of applications: 15 July 2026
Interviews will be held week commencing: 23 July 2026

Please note:  It is essential that you continue your application on our ATS system, otherwise the hiring manager will not be able to see your CV when shortlisting.